Silver Mine Subs — Restaurant in Scottsdale

Amended: The shift manager made a note about my complaint, and for my next order I only had to pay the delivery fee. The Homesteak that I received in that order was back to their original standards! Great!

My experience SUCKED last night.

Silver Mine Subs had been absorbed into the Heartland Restaurant Group, which largely is Dunkin Donuts. The decline of this restaurant is HUGE. The decline of quality and control is monumental and obvious. Key points:

Silver Mine has lost control of its website, which used to be easily navigated. I cannot pull up my historical choices - several years worth. Ordering inaccurate. Choices are inaccurate. I ordered a sandwich I have ordered from Silver Mine for years. the Homesteak. Online, I ordered it with steamed onions and steamed bell peppers. Last month they didn't have the sandwich at all, now, I was able to order the sandwich, but the peppers and onions came RAW, not as described on the new website. Clearly, they want to run this like Dunkin Doughnuts, a franchise that I do not use or recommend. The sandwich which used to be akin to, if not a direct descendent of a Philly Cheesetake, had descended to a sort of grilled roast beef sandwich on totally different bread with cold toppings, with unmelted cheese. Silver Mine's preparation, which I had loved for YEARS, had been abandoned. This is not Subway...who are these people? Tonight, I had to let my disappointment cool from last night when I went to bed hungry and frustrated due to my total disgust with what was delivered to me, and spoke with a very nice young man who was apparently the crew chief. He was VERY patient with me. He took all responsibility for how bad my food was, but explained that he could not take any responsibility for the website, which allowed me to order what I wanted, and have always received, but delivered something else entirely...which had not been the case for over 5 years with Silver Mine. (delivery remained fast and efficient) Apparently, Homestead Restaurant Group thinks it can hijack the identity of neighborhood restaurants without taking into account why they have been successful in a way that chains like Dunkin Donuts have not. Unfortunately, Silver Mine is no longer a local community institution, and Heartland has misunderstood and overestimated it's viability and desirability. At least Subway knows what it is. Silver Mine was historically a reliable source of delicious food prepared well and quickly. Last night it was just quick. I was VERY disappointed and I am...

It's becoming quite ridiculous with the new ownership of this place. I have now ordered here 3 times since they re-opened and each time there were issues with the order. The first time after ordering online and waiting for an hour, I proceeded to call them in which I was told that they had no such orders despite my card being charged. The second time along with tonight's third order, were also made online. Just out of good measure, we decided both times to call about 5 minutes after ordering to ensure their systems were working. Both times they said they received the order....yet both orders took close to 1.5 hours to complete. Mind you, we literally live less than a mile away from the place and I'm sure it takes less than 5 minutes to make a sandwich. The owner of this place needs to figure out the right people to hire because now each time I have gone in to discuss these scenarios, I am not even given a simple apology for the issues. They simply scramble to make the sub par sandwich due to them now rushing and offer no such apology or try to right the situation. Truly disappointed in this place as we were looking forward to them opening back up due to the...

On my way home and it's 11: 15pm on a weekday. Had to stay late to do some P2V migrations on my company's old garbage infrastructure. As I sit at the Indian school off-ramp, I consider my options for a meal this late at night. There's Whataburger down off of Thomas and Scottsdale, there's the worst McDonald's in the state at Indian School and Hayden, and there's not really much else. Wait! That's right! Silver mine subs at granite reef is open until midnight! They also have the very best sandwiches within 15 mi of where I'm sitting right now. The only sandwich I would prefer over silver mine is Cheba Hut. But cheba hut's not open till midnight and there's no location in Scottsdale. Silver mine takes your order the second you walk in the door, and before you finished paying for it, it's already halfway down the counter. This place is so damn good that it breaks my heart it's the only one. If there was another location, it would be the first thing I would consider the next time I need to move. It's that good. If you go to silver mine and you don't enjoy your sandwich, the problem is you, I...