KFC — Restaurant in Scottsdale

Tonight at 9:12pm I drove about half mile from my home to 8050 E Indian School Rd, Scottsdale, AZ 85251. I have been craving chicken all day, and I usually go to KFC for my lunch several times a month. When I arrived at this location I saw that there were quite a few people in the drive through. Within 2 minutes at least 4 people left without even recieving food. After I got to the window I asked for a 2pc meal and a 3pc tender meal for my wife. Immediately after asking for my 2pc the employee taking my order asked if I wanted Original, Crispy or Grilled. I asked for Crispy as I always do. Immediately after that he said "I'm sorry actually we only have grilled chicken available for your 2pc." To which I replied I really want crispy chicken please?! He continued and said he only had my 2pc available in grilled. I then asked him what time they close and he said 10. I asked him how could he only have grilled chicken available when they close in nearly 1 hour! He then gave me attitude and said that only grilled chicken could be ordered. After that I became upset and pulled up to the window and asked for the manager. He told me that he was the manager to which I asked his name, and he told me his name was Tyler. I then asked for the corporate number and he told me "Im not going to give you the phone number to corporate" and i said "i can just look it up online" and he said "do what you gotta fu**ing do!" and slammed the door in my face. I was very upset and very hungry! I have been a restaurant manager for nearly 10 years and I would never expect one of my employees to treat a customer this way! I was treated as such an inconvenience, and I ended up going home and making a sandwich for dinner... I really hope KFC can make this right. I love KFC, I was raised in West Virginia and KFC is in my blood.

P.S. I wrote a whole message out on your website and when I submitted it I was redirected and I don't think it even went through. I hope you guys can make this right, I am disgusted at the way he treated me by your manager Tyler. I really don't appreciate him lying to me and saying friend chicken wasn't available. I can only imagine how much money you guys are losing by this man telling people an hour before close that only grilled chicken or whatever is left is available for their...

They never, ever have an extra crispy breast. All I ever want is one. So I just plan to wait. 20 min every time. I know. It is ridiculous. They don't like it. But it's a chicken restaurant. They should have chicken, right? So many stories to tell. Last time I insisted on waiting, as always. The window girl kept forgetting my order, my drink, change, so when she asked me to pull out of the drive-thru to the parking lot, I said don't forget me. But she did. AND she forgot to fry the chicken. Really? Another time, I drove up and lights were out in dining room, sign was out, an hour before closing. So I turn in and workers are in pkg lot. They say, oh no, we're open, drive thru only. So through the drive-thru, no chicken, insist on waiting, 20 minute wait. This time I pull up parallel to dark dining room window so they can't forget me. They see me.and flip on the lights. One guy is cleaning in pitch dark. And others sre with girlfriends. I don't care. I just want chicken.But they are out of control. Tonight, the usual. And I mutter to myself, why do I come here??! I banter with the new guy behind the speaker. I'll wait.yes, I know 20 minutes. (Every time.) He doesn't take the rest of my order, silence. I'd like coleslaw for both sides. Crickets. Are you still there, did you get my order? I'm sorry, m'am, but we are out of coleslaw. Hmmm. Well, THAT WAS IT. I suggested that they make it easier, take chicken off the menu and you can cancel my order. Thanks. Good bye, KFC. Not going back. (How DO they...

Had a need for some KFC tonite so placed an internet order. Was my first time using their online ordering portal and I found out when I got there that I did not actually submit the order. OK That's on me. So I completed the order in the KFC parking lot. But here's the thing- if I order the food on the internet with a pick up time why do I have to go through the drive thru lane? Kinda blows the online ordering advantage. Several other restaurants I have been to have simple systems in place where they come out with the food and put it in the car. I ordered two meal boxes and, when I got to the window to pickup the food the manager informed me that they have been out of biscuits all day. OK so I took corn instead. My wife got a five piece tenders box but with no dipping sauce as per the order. I got a 3 piece box but my two sides were no where to be found. Same with the Pepsi's. But you know the worst of it? I saw three people working in the restaurant and none of them had masks on. I know these are trying times but come on. How hard can this be? I hope I don't get an urge for KFC again soon. If you get food...