Chick-fil-A — Restaurant in Seaford

Typically I do not write reviews, but my experience this morning was exceptionally frustrating. I live a little less than 10 minutes from Chic Fil A and I really wanted a burrito for breakfast. I knew they stopped serving breakfast at 10:30 a.m. because I had looked it up prior to leaving my house. I saw the time was gonna be cutting it close for me making it there, so I put the order in via a mobile order in at 10:23 a.m.. I did this to ensure it was in before I arrived at the restaurant and before they stopped serving breakfast. I arrived at Chic Fil A at 10:31 a.m.. According to the app, my location was being provided during my commute to the establishment in order to ensure my food was ready upon my arrival. Upon arrival, I walked in and went straight to the pick-up area. There were no orders ready for pick up in that area. I waited patiently, watching several employees walk by me multiple times before any of them acknowledged me or the fact that I was waiting. After about five minutes, one of the employees walked up and asked me what I was waiting for. I responded by telling her that I had ordered a burrito on the app and gave her my name. She proceeds to go back to the kitchen. After that, I don’t see her again for almost ten minutes. Then, that same employee walked back by me in route to do something else and proceeds to tell me that they are still working on my order. A few minutes later, she walks back up to me and asked me again what my name was and if I placed my order for pick up in the drive thru area or inside. I told her I was unsure, but I know that I had placed it for pick up at that location. She walked away and I proceeded to check the app and check where I had selected my pick-area. I had in fact selected to pick the item up in the store. I’m assuming at this point, she finally goes to actually check on my order after I had been standing there for almost fifteen minutes and been reassured that they were working on my order. Due to the fact that this was clearly her first time inquiring with the kitchen about my order at all, she then realized it was for breakfast and they could not fulfill the order at that point. She then walks back up to me and tells me that because I had put the order in for drive-thru that they were unable to find it and she was unable to fill my order and asked if I wanted something else instead. At that point, I told her no I had already waited for almost 15 minutes and I just wanted my money refunded. I understand that the timing was close to when breakfast ended which is why I ordered on the app before I got to the restaurant, however I am extremely disappointed in the lack of communication and organization. Even more frustrating, was the fact that instead of acknowledging the mistake was on their part, she blamed me for ordering it for drive-thru pick-up without realizing I had just checked my order and that in fact that was not the case at all. I had stood in that restaurant for about 15 minutes and walked out without my food and very little time to make it anywhere else for breakfast. I could understand if they were busy at this particular point in time but they were not, it seemed to me that customer service was not their top priority at all. They did refund me my money for my order onto my card, which will now be returned in 24 hours. Therefore, I have to wait to get my money back, didn’t get breakfast, and wasted my gas and time to go all the way in town and back for nothing. I would suggest the employees pay better attention to their surroundings, and their mobile orders. If someone places an order via app for breakfast and it’s ending at 10:30 a.m., then I would suggest ensuring those orders are actually prepared before breakfast ends or have the ability to order that item taken off the menu prior to a time earlier that 10:30 to avoid wasting other customers time and gas...

Horrible Quality of Staff and Fresh Food At Seaford Location!!! Every Chick-Fil-A thus far my experience had always been positive up until today when I visited this location. I ordered a crispy chicken Cobb salad, as I generally do when I eat at this fast food chain. I was not pleased with it as it was not fresh.

I returned to the restaurant and a cashier proceeded to process my return, at this time a crew member, Meaghan, approached asking what was the problem. At this time I assumed she may have been the manager and I shared the issue. She proceeded to rebuttal, and debate with me adamant that the salad was fresh. She even inspected the container while in front of other patrons and repeatedly stated “It’s fresh”. Mind you the container had no sticker on it notating date of when it was prepared. I simply shared it was not. Meaghan was ill- mannered , confrontational, aggressive, short- tempered, disgruntled and unfriendly, character traits I typically would not associate with the staff members at Chick-Fil-A .She walked off abruptly, and refused to give me her name, ignoring me as I asked.

I went to my car and returned with my phone.

I received my refund, after Meaghan signaled for the cashier to do so non chalantly. I did ask to speak with Paige, the manager, who witnessed the entire incident and never once addressed the crew member for her disorderly conduct during the exchange. I mean the staff member strutted through the back as if she knew her behavior was acceptable and there would not be any repercussions. I had to request to the Manager that she should address the staff member as she asked me what did I want, my money back or another salad. I shared I had already received my refund and would like for her to share with that staff member how to handle herself in a better manner.

I later called back and requested District Managers information. Spoke with Rachel, Director, I believe she mentioned her title was. She questioned me about why I wanted to speak with the DM and shared with me she too was present during the time of incident. And asked what did I want them to do, she said because I was upset. I stated I was concerned that if a staff member is able to conduct themselves in that manner and it be acceptable that is unbelievable. She stated that Meaghan was standing behind the product because they do indeed make their salads fresh. I asked was her aggressive approach to me returning my food ok because I was an African American patron and was this how they approach all their customers when they are dissatisfied with their food.

I concluded that this is the standard that the manager sets for the staff which blew my mind. They may all be friends and it was clear they were not at all concerned about the mistreatment I had experienced. Because it is unacceptable. I shared with her I’d follow up with the Operator,Mike Vonhof, because it was evident that they were not equipped to handle the situation appropriately and should not be in managerial positions or should seek further...

I can honestly say I've never had a bad chic fila experience in my life, but this location must not have trained with the rest of the crew. The girl taking our order was so busy on her phone she jacked the order up, giving us the wrong sides. When we point it out, the manager has an employee try and get the sides out of the bags we've been dipping our hands in to swap them out. In the age of COVID and Monkey Pox, they want to swap food out of bags that customers have had their hands in!? For what so they can take it and throw it in the trash? I straight up felt like I was having a Mcdonald's experience. I expected them to tell us the Milk Shake machine was broken. Felt like I was dealing with Bon Qui Qui at King Burger when I added those shakes onto the order. Not the usual let us make it right, or it was our pleasure; it felt more like the night crew from KFC was picking up extra hours moonlighting at Chic Fila. If you are driving south on 13, do yourself a favor and go a little further to the...