Papa Johns Pizza — Restaurant in Seaford

One of my son's absolutely loves the pizza there, but the rest of the family doesn't. One of the main reasons is the crust is always underdone. I've ordered at times in the past and selected the well done option for crossed but it still came pretty much raw in the center. But that is not my biggest complaint. I have not had any major issues with the employees at the store, so for the following issues they're not the ones really to blame. With most if not all of their deals, you have to go online to order them. While I do usually order most items online, it's still a little disappointing that you can't speak with someone without going through a very long automated system. Gift cards are an absolute nightmare. They couldn't take my gift card in store. They said I need to order online, but it would not let me use more than one gift card. Also, if the gift card amount did not cover the whole order, then you could not place the order. I had a $20 gift card and usually if I have a gift card for a place, it will take that amount off and then I pay the difference on a credit card or debit card. The app will not let you do that. So one time for my son's birthday, I had to place three separate orders that came to less than $20 each and thankfully I was able to get it within a few cents of $20 for each order so that I didn't lose that much, but it's about the principal and convenience of ordering on an app. There is no convenience at all. The problem is you can't even talk to the store or place the order in person to overcome the issues with the app as pretty much they can't do anything in store other than make the pizza. I have easily used e-gift cards in person at other restaurants. If it were not for the fact that my son loves Papa John's, we would not order from here. I still have two $20 gift cards for my son that I'm going to have to figure out how to use. I'll probably just have to again place multiple orders and try to come in underneath the total amount. When I looked online to see if I could add multiple gift cards, it did say you could go to the website and add them to your account, but I did not see that option when I went to the website. They're just...

I placed an order online with an hour delivery time. I was perfectly OK with that paid plus 5 dollar delivery fee on top of a 6 dollar tip. Well over an hour later food still hasn't arrived and I decided to place a call to make sure everything is OK and immediately I'm met with an attitude because the gentleman who claimed to be the manager but refused to give me his name said he tried to call me to inform me of some issue but my number was disconnected. I informed him that was my old number but I changed it in the system when I ordered but before I could even finish he immediately cut me off and said it's on me to change your number like it's somehow my fault it hasn't updated it the papa John's system and he couldn't get ahold of me to explain why my $40 dollars worth of food still hasn't been delivered over an hour after I ordered it. As I again tried to tell him I did change it he immediately cut me off again and said with such a tone can I talk now. I immediately said you need to relax with the attitude and explain to me where is my food and he simply hung up on me like I was garbage not worth his time. When I called back he said are you going to let me speak now I said no you lost your opportunity when you hung up on me now I want to speak to the manager and I want a refund. He said I am the manager im trying to tell you whats going on and i said i dont care i want a refund and as I was saying that he hung up again forcing me to call corrupt. I moved to this area and there isn't much local food or competition. It bothers me that this location doesn't use that opportunity to be great at what they do and friendly. Instead the building is dirty and even worst the experience today is extremely eye opening. Avoid this place you will be...

Wish the Seaford PaPa Johns would be consistent in preparing pizza. My last 2 orders the crusted outer edges extend 1 1/4 to 1 1/2 inches towards center of the pie leaving an extremely thin center. Now and then the crust extends no more than 1/2 inch or less with the correct thickness in the center.

Why such a deviation in prep of pizza must be due to inadequate training or standers.

Entertaining future orders I will likely drive the extra miles to order pizza quality that I can rely on. It is ashame that a good pizza is ruined due to inconsistent preparation.

Please wake up PaPa Johns! I also observed other similar complaints from the same Seaford Store.

UPDATE: Since my initial review PaPa Johns had much improved and we were so pleased to purchase many times after.

Today, May 3rd, we received the greatest disappointment realizing empty crust extended a good 1 1/4 inches from the pie itself. We are done with PaPa Johns. Please be aware when ordering you may receive bread attached to pizza. It is like playing Russian roulette with...