Starbucks — Restaurant in Seal Beach

Let me start by saying that most of my family and friends I know love Starbucks every time we travel to visit friends and family or family comes to visit us Starbucks comes to our mind and we make it part of our fun. I am doing this review because we have never in the years have visited Starbucks have been mistreated like we were yesterday at the seal beach location at the town center. We actually did not have plans to visit this location but because my 83 year old mother in law loves Starbucks as well…. she actually offer to buy a couple of Venti Caramel Frappuccinos and since we were charging our car at the electrify America location across street it seemed like perfect opportunity to enjoy a delicious drink! Our order was taken quick but as we waited for our drinks we realized they were taken longer than usual, we were not called since they did not put our name on the cups when we approached the counter we realized that the drinks had been sitting there there all along of course when took them and tried them the flavor was not the best as if it was freshly served and of course with crushed ice and super cold. When we returned about 2 minutes later and asked if the could be remade we encountered by negative attitudes and just blaming us for not picking up the drinks as soon as the were made ( we never knew they were ready) do you think anyone wants to waste time on purpose these days? We are so busy with our lives that wasting time is not our priority. My wife had asked them please remake again and they only chose to change one, when I found out I went back and asked again to remake or give me my money back! Again no one I am sorry for the miscommunication and blame my wife saying that she only asked for one to be changed. I had the staff member not take responsibility and continued to blame us so I raise my voice to speak over the staff member since all she did was to argue and make a point that is was our fault. It got a point that another guest was asking me to stop as I was trying to get my refund ( I never looked back a the lady the kept talking with out know the other side of the story) …. and make the person staff member that all it would took is to remake the drinks and impress us with compassion and understanding of the situation and genuine care of your guests. We paid for two and took one luckily my 83 year mother in law got her wish to enjoy a delicious Starbucks drink. I left the location not mad but sad and disappointed that young staff members does not understand the basics of taking care of...

I went in today at about 1130 am to exchange a cold brew my mom didn't like, as soon as I mentioned I wanted to have them redo the drink the two girl employees who approached me said " we can't do that because you didn't purchase it at this location " and then the short white girl proceeded to tell me " we don't have cold brew here" , I said you dont?? as I looked up at the menu that lists cold brews". She said "no" and then told me they are not affiliated with the other starbucks at target and ralphs so they cant do redos. And shooshed me away basically. If this establishment doesn't do redo from another starbucks, fine but she didn't have to not only he rude, but try and play me for a fool and tell me " they don't have cold brew" like I'm sort of inferior idiot. I will never go back there. They need to train their employees to be polite and try not make their guests...

I came in for a drink and the short/white female barista had the worst attitude. I felt like I did something wrong when all I asked for was a drink. She was cutting me off and raising her voice trying to make me feel dumb when it could’ve been a simple transaction. I try to be nice to workers because I know what it’s like working in customer service but that was the worst experience ever and she didn’t even try to hide it. I come to this Starbucks quite often and she just ruined it for me. She might have the been lead or the manager and if that’s the case, that’s very unprofessional of her. All these negative reviews and they still haven’t done anything so far about their staff, at least the male workers were nice...