BluWater Bistro — Restaurant in Seattle

We made reservations for mother's day (which we have learned that this was a poor choice on our end) and the hostess reluctantly sat us at a table. The table was not clean, it still had dirty used cups from its prior customers and was not ready for new customers to sit at. Our waitress Michelle was quite rude to us while ordering. I understand that it is mother's day and the volume of people here is going to be more than usual but customer service should still be a priority. My mom had asked a question about the mother's day mimosa's and she rudely dismissed her question and responded with "you want it or what." My mom is also lactose intolerant and had asked for more options for the side since she cannot eat the mash potatoes. Michelle said she could order the baby reds and so my mom went with that. The wait was fine since we were already expecting the kitchen to be backed up for an hour. But when our food arrived, our steaks were very red inside (we asked for well), and they had given my mom mash potatoes with her entree. We asked for them to be able to change it to the baby reds since that is what she ordered and they said that would be okay. Not once did anyone check up to see if our meal is okay. My mom had asked Michelle if her food was going to come out soon, since the rest of the family had almost finished their food, and Michelle then responded with it not being her fault since no one told her that the kitchen did not bring out the right food. She just assumed that my mom finished her food quickly. The only solution they gave my mom was taking off the entree she never received. This honestly has been so embarrassing as the daughter because we wanted to be able to celebrate how much our mom means to us. For her to be dismissed, not checked up on, and neglected of her meal was truly a memorable mother's day in the worst way possible.

I am in disbelief with how my mom was treated this evening and it may take some time before we are able to go back to your establishment. We have never been treated this poorly here and I understand that this is for sure because of the sheer volume of customers and the heat. But we ask that customer service is still...

Had one of the worst dinner's I've had in a very long time tonight.

Walked in just before 8pm, friendly servers. Water & bread came out promptly.

Placed our order for cocktails, cauliflower bites, rockfish, and shrimp pasta.

Cocktails were great, cauliflower bites were terrible. Tasted like frozen cauliflower deep fried and sat out for a while. They weren't crispy, and they did not taste like fresh cauliflower that had been deep fried, which is what they should've tasted like.

After 45 minutes since we placed our order I asked if our entrees would be out soon. She checked and said we will be the next ticket up and asked if we wanted more bread. Ordered a cider & a beer.

Entrees finally come out almost an hour after placing the order. Rockfish had the flavor but the texture was disgusting. It wasn't fresh or flaky, it almost had a chicken-like texture. What happened? I've had fish & chips from any given place taste like it just came out of the water compared to this.

Shrimp pasta, no sauce, no flavor. Had a nice kick from red pepper flakes which I appreciated, but I needed to flag down the server to ask for a big side of parmesean cheese. She had a plate to serve in hand and said she would bring it after but she forgot. After waiting a bit longer I walked up to the kitchen and asked another server and she did bring it over promptly. Dumped both cups onto the pasta and it tasted much better but it had gotten lukewarm.

Ended up walking up to the cashier to ask for the check and to grab a box for the pasta.

$120 total spent and utterly disappointed, I will never go back. Such a shame as it's only 5 mins from home. I've eaten at BluWater restaurants before and I don't remember it being so bad, on the contrary I remember it being...

TLDR: BluWater never started on an order that they accepted and charged me for what was likely the last Father's Day celebration dinner with father in law on hospice care. Did not even inform me that they couldn't fill the order until we've already waited a whole hour. No help when contacted customer service which routes to a call center, not the restaurant. Worse, they waited days to refund the order after my multiple calls/emails requesting it.

Placed a delivery order via BluWater's own website. An hour later around the ETA provided, standing outside waiting for the delivery to arrive, got a text that BluWater had just cancelled the order. Called restaurant directly per instruction, was routed to a call center who simply told me it's Father's Day, what do I expect? I expect a restaurant to stop taking orders it cannot fill and to inform customers promptly.

When I asked if I can go pick up my order instead, was told no and to place the order again online. Phone rep. for some reason felt the need to tell me repeatedly it was Father's Day.

Yes, I'm aware it was Father's Day. This was our dinner plan for my father in law who is on hospice care and cannot dine out.

No, I wasn't going to waste another hour while he was hungry and waiting with oxygen tubes. This unacceptably poor experience nearly ruined what is likely our last Father's Day with him. Will never dine with BluWater again.

To add insult to injury, the restaurant still haven't refunded my money for this cancelled order. The delivery service apparently can't get a hold of the restaurant manager either. My refund wasn't even "approved" because a manager was...