Worst customer service anyone can receive because not only did he turn down a customer's order he failed to look on the tablet for the order. Rather than checking the tablet for the order he logged out of the app right in front of me and said it doesn't matter if I have the order on my app he doesn't have it on his tablet. Very surprised to see it has such great ratings when the one guy in there can't do his job properly, I'm sure he makes management proud.
Good to know there's poor management that covers for their unprofessional workers and blocked me from writing further reviews so I had to edit this to reply back to you, the owner.
Please do not speak for a situation you did not experience because you bartender decide, he chose to log out of the app on the tablet, not even look, at pending, orders ready and the completed section. When I tried to explain it to him he got upset and said he doesn't have the order. I showed it to him on my app on my phone. He said it doesn't matter it's not on my app, he doesn't have it on his tablet. That's your worker refusing service for no reason at all. Cover up the faults of your workers, it still does not change the incident, and for that reason I would never recommend family and friends to go there. Having unedcuated and unprofessional staff is bad for business. Please don't try to make it seem like I'm somebody that was just a frustrated driver.
You have people giving poor customer service in your restaurant. Don't believe me, go in one day as a customer and you will see Mr. Owner. Have a great and blessed rest of your...
Read moreA couple weeks ago, my boyfriend and I decided to pop into a local favorite for dinner, and happened to pass Uncle Eddie’s. After we ate, we decided to scope out what Uncle Eddie’s looked like and how safe it might be to have a drink there. I know we’re in some scary times right now, and staying home IS STILL the safest decision. However, if you are going to venture anywhere, stop at this gem.
There was a sign when you walked in, that says to check in at the bar. So we walked right up as there wasn’t a crowd congregated anywhere, but were politely asked to just step back a little - this gave space to the bartender so she didn’t have people breathing on her and putting her at risk. This also gave space to a gentleman at the other end of the bar, who I hadn’t initially noticed, as he was waiting for his drink. Once it was our turn they called us over, and provided paper/disposable menus. After we had our drinks, the same gentleman walked us over to open seating areas inside, as the patio was full. This man shouldn’t have to, but he was definitely keeping an eye on EVERYTHING going on to make sure that not only he and the employees were safe, but also the customers coming in. We made sure to thank him for everything he was doing because it certainly did not go unnoticed.
If you’re going to go anywhere for a beverage or to grab a bite, I highly suggest stopping into this establishment. I haven’t gone to many other spots, but can only hope that other venues are taking all of this as serious as Uncle...
Read moreStopped by today for lunch on a random trip to Seattle- so glad we did!! Easy to find, parking in the back (!!!). Cute little place, nice roomy booth, great music, fair prices. I had the pickled egg, interesting and tasty, and the Cubano, which was really good. My guy had the special of the day, the Spicy Pulled Pork Torta, and it was DELICIOUS. Juicy and flavorful and super yummy. He had the caesar as a side, really enjoyed it, and I had the mixed green salad, LOTS of greens (yay!), could have used a couple of other veggies also (tomatoes or cukes or something), but was delicious with the blue cheese dressing nonetheless. We split the totchos- and I don't normally go for tots and actually dislike ranch, but these were really good!!! The roasted corn and black beans with the smoky ranch and crispy tots were a welcome difference from the soggy, standard ones found elsewhere. And... (drum roll)... for dessert, the individual apple pies. Shaped like an empanada, hot and juicy on the inside, they come with this absolutely heaven-on-a-plate frangelico whipped cream. It was shockingly delicious.Thank you, Keasa (part owner, hope I spelled your name correctly) and Cary for your fantastic service today, we had a lovely time and...
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