BeanThru - Drive-thru Coffee & Espresso — Restaurant in Shaler Township

-- Edit --

I had hoped that by leaving a review management/ownership would be more inclined to address problems customers are experiencing. That's why I left a review instead of calling in and asking for a remake, refund, etc. I am surprised in the choice to attack a reviewer who has been a loyal customer for over four years.

I have never asked for a refund, only asked for a remake when all I or my spouse could taste was the milk, but your unprofessional response as either an owner or manager has ensured that I will never give BeanThru another try. I am also surprised at the absurd suggestion to support a large corporation over small businesses.

I was willing to give BeanThru another shot because of the great coffee you used to offer for years, but being attacked by a local business I was eager to support until today is very unexpected and unprofessional.

For management's records: the one time I know of getting a refund, it was done without my request. I called in and asked for a remake to be made because I couldn't taste the espresso in a triple shot cappuccino, and the milk wasn't frothed. When I returned, I was told I had been given a refund, received a remake, but was refused when I offered to pay for the remake.

All I wanted was to bring to management/ownership's attention that customers aren't receiving the former quality coffees that BeanThru has offered before. Calling into the store and asking specifically for less milk that's frothed was not working, so this was the last resort after a couple months of failed visits to BeanThru.

-- Original --

They used to be the best coffee in Pittsburgh, but now they have decided that everything you order must be 99% hot milk with sugar so you can’t taste the flavorings or coffee that’s supposed to be in them.

Their cappuccino is a latte, the milk is never frothed, and their lattes are so milk heavy you can’t taste the flavoring or any coffee that may or may not be in them.

Half a year ago I’d highly recommend them, but now I suggest you look elsewhere for coffee. Hot milk with sugar they have you covered, but coffee...

NOTE: Business is a drive through only, so the questions below are not applicable. They do have a nice parking lot, though. I had to pull over and have a text exchange (please do the same, I can't count how many vehicles I've passed, swerving like they've been hitting the sauce before the state store even opens, and get beside them to find they're furiously mashing keys with their thumbs. STOP IT. Just pull over before you harm yourself and/or someone else); I knew I needed a coffee, but I wasn't prepared for the deliciousness in my huge medium sized cup. Cake poos were okay, but those chocolate covered espresso beans? Yes, please. Prixnf is very reasonable, best hazelnut latte I've...

This is my favorite coffee stop in the entire city, very convenient and great coffee (La Prima), trust me this is the only coffee you'll need. If you have a frapp craving get their chillers, especially the chai tea flavor. Their muffins are delicious as well (don't sleep on the coffee cake)! Friendly and personable staff, it's the highlight of any day to stop by. Sometimes there is a line, but it goes by quickly and it's worth it.

Tip: if you need to get on Route 8 northbound, get in the right lane so you can make a U turn back to the light. And remember that both sides are...