Dairy Queen Grill & Chill — Restaurant in Shawano

I’ve been willing to look past the new ownership’s poor performance, increased prices, and regularly getting my orders wrong, because the ice cream was still tasty and they seemed to be trying hard.

Tonight is the night I will never be going back afterwards. I ordered a small Oreo hot cocoa blizzard. The cashier looked disgusted to take my card. Went to grab it, brought her hand back in and grabbed a napkin so she could take it from my hand. The ice cream was then handed to me. Not flipped and half melted already so I asked for an updated one because I had to drive home with it. One was made but when I got through the first couple of bites, they only made the top chocolate and the rest was just vanilla ice cream. My $7 small blizzard was just vanilla ice cream because they were too lazy to make it correctly.

I’ve attempted to be loyal even through the new ownership and I can’t do it. My family’s ice cream business will be...

Finally got frustrated enough to leave a review. I seem to always have some small issues when I go but the kids like the blizzards so I deal with it. When ordering i ordered a kids meal. When asked if I wanted the treat right away I asked for the $.50 off mini blizzard. They told me I couldn't do that. Argued but they said I needed a coupon. So I just paid full wasn't going to keep arguing over $.50 plus thought maybe something changed. But when I got the meal sure enough right on the coupon it says free cone or $.50 off mini blizzard. I could have moved on from that but then when I got home, they messed up my order. Didn't give me cheesecurds I ordered and didn't make the hot dog plain. Also realized I never got my sundae for the $7 meal deal (I'll blame myself for that since I didn't realize it when...

I tried emailing the store but no luck. To begin, the service has always been super great. I have been going here for a few years and throughout the years has been reliably good food. Recently the quality has dropped significantly. I get the same thing, a bacon cheeseburger with fries. Sometimes I think the whole sandwich has been microwaved. The burger is dry, the bun chewy (beyond normal), and so much ketchup and mayo the whole sandwich falls apart. I expect an occasional issue, when any entity produces so much of any product, there will be errors. But this has been a constant issue for months. I hope they can correct is soon enough. Again, super great service, just poor...