Casey's — Restaurant in Shelbyville

I ordered 4 pizzas @7pm, apparently kitchen closes @9pm, how ever the app allowed me to still order and it said my order would be done @918pm. I get a call after placing my order and spending over $50 and prepaid. I get a call from the staff telling me kitchen closes @9pm even though it allowed me to still order on the app, I asked if they could have them done before 9pm. She asked said they are swamped and couldn’t, but I could get a refund, I asked if it would go immediately back on my card or does it take a few days, when I asked that some absolutely rude man gets on the phone and says” lady or Sr, I don’t know who you are but we are swamped and I don’t know what you want me to do” I told him I had no clue why he even got on the phone yelling at me all I asked was if I could get the refund so I can go else where. He then said “ I didn’t yell but I can start if you want me to” I then that that was completely inappropriate and all I need is a yes or no on my refund, he said yes, then I immediately hung up crying. Never in my years of ordering pizza have I ever experienced such rude and disrespect so absolutely no reason. I will be calling back during the week and asking for his name because he was absolutely disrespectful. It’s not my fault you cannot staff your location and that the app even allowed the order to take place, Worst customer...

Our company recently added this location as a fuel stop. Since then on three separate occasions I had issues fueling. First time the diesel pumps kept cutting off after 20 gallons and I had to keep restarting the pump.. I needed 150 gallons so fueling turned into an hour long ordeal.

Second time around they were closed, which is understandable, but it took me by surprise that their pumps weren't 24 hours. This last time I was counting on them for fuel since I was almost out.. I got there and their pumps were out of service! Apparently they ran out of diesel?

Luckily there were other options nearby.

Only reason they're getting a two star review instead of one is because their staff is usually friendly and helpful.

I enjoy stopping here so I'm leaving this review in hopes that they can get it together so we can continue...

Doesn't feel worth it to order pizza anymore. You order at 7:15 with a time of 8:40 delivery and it shows up at 9pm after the driver had to wait 30 minutes for your food. And it shows up incorrect (if you're going to charge $2 for toppings it kinda sucks when it doesn't show up with the toppings). It feels like instead of closing orders down early so the kitchen can keep up, the owners would rather over work their employees and make customers wait. I like the gas station for their friendly staff and the convenience but ordering pizza, especially now that they don't employ their own drivers, feels like a gamble I don't want to take anymore. Especially when there are other pizza places that are more...