Chef Chen's — Restaurant in Shelbyville

My wife and I have acquired food from the drive through many times and have always enjoyed the food so we decided to try dinning in for lunch. We arrived around 12 noon and were immediately seated. It took us a few minutes to decide from the vast choices on the menu. My wife ordered the Hunan Chicken and I ordered the House Special Chicken. We were a little disappointed they had no tea of any kind so we got bottled water. The food came quickly and was hot and fresh. The egg rolls were great but didn't come with any sauce. We had paper napkins and a fork to eat with, no chopsticks. The restaurant was quiet, no music or loud noises from the kitchen. The atmosphere was a little cozy and professional at the same time. All of the food was quite yummy. There were some interesting plants in the windows that the owners have taken care of for years and everything inside was very clean including the restrooms. The owners operate the restaurant themselves and are very nice folks. Dined in on Wednesday...

I always order from this place and I love it and service is great!!! Until the other night I had made an order and it arrived and me and my husband started eating and what did we find in it?? Hair black hair in our cheese wontons and our sweet and sour chicken and rice. So that ruined it for us I called and complained and the owner kept saying it's not Asian hair but ok I don't have black hair I have red hair and that hair was black and long . So he replaced the rice and wontons but then again hair was in them once again. So that ruined it for us from ordering from them. Our favorite place to eat. Somebody say hairnets?? Hats??...

I have been to this restaurant a handful of times and everytime I have cringed at the appearance of the establishment. The overwhelming reason I don't give this location a single star is because you shouldn't judge a book by it's cover, I have had numerous acquaintances tell me how much they enjoy the food at the restaurant and I personally have never had any issues with the food nor the service. This slightly bad review is only based on the fact of the appearance of the building and he cleanliness of the inside of the building. I mean the last time I was there pieces of the roof...