Greek's Pizzeria Shelbyville — Restaurant in Shelbyville

I very rarely edit my ratings and reviews, but my last few visits obviously made me rethink that.... I have realized that my feelings for this place are a true love / hate relationship. I ask EVERY SINGLE TIME for my items to be LIGHT BAKED, considering its an option that IS offered, I've yet to figure out why though... I saw a few replies from the staff and/or owners about the oven and seasonal changes, and this causing the burning issue... I'm gonna have to say I call your bluff on that, and it's complete B☆LL$☆!T¡!¡!¡!!! I only say this based on a conversation I have had with 2 different people, neither the owner. I had ordered OVER the phone, to make sure they understood how important it was to have the pizza LIGHT BAKED (2 PICKY KID'S DOES NOT HELP HERE), AND to use a coupon from the monthly gator saver or whatever it is... They don't have online codes, so if you are lucky enough to have someone answer the phone you can use them.... I also asked for the pizza, to be SQUARE cut, and half extra cheese, other half sausage.. I personally thought my order was pretty simple, but I must have been wrong... The pizza had sausage over the whole, pizza cut instead of party cut, pizza.... It honestly looked like EXTRA sausage.... I could have salvaged that, and pick the meat off my 2 year Olds pizza.... What I couldn't salvage was the wrong cut, or the EXTRA EXTRA EXTRA EXTRA DARK BEYOND BURNT crust.... I received an apology, and a " I'll make sure there's a note added to your account about making sure it's light bake on future orders." Then I was informed going forward whenever I order, to call my order in and ASK FOR ONE OF THE BROTHERS to make my order, as they make it perfect everytime.... I just laughed, walked out with my toddler

The food is almost always great, but the last few times it was so overdone/BURNT, it was not even edible! We tried one of the new sandwich pizza pocket ordeals, and the outside was beyond burnt, and we couldn't just eat the stuff in it, as it was entirely too cold! Lastly, the breadsticks are usually my favorite... This time I received breadsticks meant for their cinnamon sticks, instead of the actual breadsticks... Yuck is all I will say... YUCK!!!!

Their phone never seems to be working, so of course, when I tried calling I received no answer. The next day I was pretty much told sorry about your luck, can't do sh**about it now...

Speaking of phones not working, I had coupons to use, however, you can't use them online. You have to call and order via their non-working phone... Unfortunately, when ordering online, you can't pay in-store, and since the order was already paid for, the coupon was unable to be applied!

They did give me a coupon LOL for $10 off my next order... which meant I had to go through this all over again... Sadly, I went through the same thing, except I went in and ordered, then had to wait 42 minutes for my BURNT order! I really hope I learned my lesson.... I'm sure I have....

Only gave 3 stars because of the Pizza being incorrect and not even a small discount. Otherwise it would be a 5 Star rating....

Pizza order was incorrect but they were willing to fix it without asking. Offered to make a new pizza free of charge but really don't have the time to wait + 2 Xtra large pizzas are a little much for 2 people. Brought us more bread sticks, Which was cool. But other than that their pizza it's tasty to say the least. And hand made dough and toppings seemed fresh as you can get. I would say they easily rank in the top 2 favorite pizza places in Shelbyville.

In final review after leaving. Yes they were willing to make an other pizza for free even though we didn't want or need a second pizza. They did not even discount the pizza we did order that was not correct. I didn't expect for free but a discount would have been a nice way of saying sorry for the mix-up. So I'm now taking my 4 to 5 Star rating down to a 3.

Great pizza just need to work on...

I did an online order, they gave me a time to get there. I arrived at that time. I went to pick up my order ,it was not ready. So I sat there and waited. 20 minute later I watched the waiter service a table that order after I arrived. I went to the counter and asked again is my order ready repeating my name. Again not ready, 10 minutes later he brings a order and said you are set. It was not my order. I went to the counter and waited to get service. I told them this is not mine. He then looked around and found it. It has been ready the entire time. It was cold. We took it home warmed it up in the oven. I like greeks pizza we go to franklin and zionsville has great service. Very...