Domino's Pizza — Restaurant in Shippensburg

I just wanted to make things clear that I originally did not want to post a negative review. What made me change my mind was after Wyatt (so called manager) claims that there was no record of me calling in about my pizza being messed up. I always order uncut pizzas because my kids love cutting their own pizza. Upon delivery we noticed our pizza was cut and cut very poorly. My wife and I were very upset and decided to call and get things corrected. Wyatt answered the phone and I asked for a manager. He told me he was the manager and asked what he can help with the issue. Long story short he gave me options and we decided to just take a credit for the pizza.

Later the following week we decided to call today 1/8/25 and Wyatt claims that there was not a credit placed under my order. On top of that he had the audacity to ask me to verify my phone number when knowing he had callerID. I asked him why I need to confirm my own phone number and his rude response was “To confirm who you are” he then puts me on hold for 2 minutes to come back and tell me that there is no credit in the “books” for this account.

I then tried explaining to him that it was only 5 days ago that I originally had placed this order. He then proceeded to tell me that there is nothing he can do. I’ve never had such a bad experience with Dominos ever in my life. How can you forget something that happened less than a week ago and pretend we never had this conversation? I firmly believe that he was retaliating because he got upset that I asked him why I had to confirm my phone number.

Someone needs to give Wyatt a reality check on customer service and the importance of customer service when it comes to his workplace. Negative attitude and negative service triggers a bad reputation...

If I could give negative stars I would....I have worked in the fast food industry for many years and the customer is always right. We ordered pizza as carryout at this location and went to pick it up. When I got back to the hotel the pizza wasn't cut all the way and the marinara sauce I paid for was no where to be found. I called back and spoke with the manager and asked him to refund the marinara charge and he said he would have to refund the whole purchase and then charge my card again...which would put me out another $25 for 3 to 5 business days until it processed. I asked him would they deliver it at least he said I will not just deliver marinara sauce. He said you can come get it. I said sir I will not come back up there and waste my gas for your mistake. I asked him to make it right and he yelled he would not refund my order for marinara sauce and hung up on me. Needless to say I will be calling corporate to report this..I hope he gets fired. You dont treat your customers this way! He was the manager on duty Monday, Sept. 28, 2020 at 9pm. DO NOT ORDER PIZZA FROM THIS PLACE! You will do better going to Pizza Hut...

I'm a disabled veteran and on a fixed income. I have had nothing but glowing reviews until now. They actually stole my 41 dollars. It was fake delivered. We have cameras so the story immediately changed from we deliverd to oops. Since then I have been trying to just get the credit issued. Not a redelivered pizza. Maybe I wanted to watch March madness like the driver. Twice I was told the GM would call me. Three times I was entered into a book. Whenever I followed up the staff pretend the GM would call. So I just harassed them until they went to do the legal correct action. The person then said she was tired of me harassing her. I have PTSD I have been harassed for 3 weeks. The difference I'm the client. Anyone want to hear the voice message 3 weeks ago saying wrong address. NEVER AGAIN. I am a super tipper btw and always add to St Jude. No one is...