Sa-Bai Thong Thai Cuisine — Restaurant in Shorewood Hills

First of all, their best dish in my opinion was the roast duck curry, which they got rid of recently to my disappointment.

Second, and more importantly, a word of advice for those getting takeout here -- I was a frequent customer here, spending at least half a grand here on a good year. There's an old lady working here, who doesn't speak good English that told the young lady taking my order to charge my card twice for $34.50 on 02/09/2022, so I ended up getting charged $69 instead. I showed them through my credit card notifications on my phone that I got charged twice, and they said it will get resolved. In the end, I never got refunded for getting erroneously charged, and more disappointingly, my credit card company was unable to successfully resolve this issue through a dispute. I wouldn't be surprised if the manager refused to refund me because those taking my order denied charging me twice, and of course, one would rather believe their staff than their customer.

If you order takeout here, only go through the online ordering system so that there's a paper trail, and you won't be able to get charged twice. There might be discrimination if you order takeout in person as I felt. If you think you were mischarged, ask for the manager so that you can explain clearly what had happened. I'm sorry I did not get names or any type of confirmation. I had thought at this type of restaurant that these petty things wouldn't occur in the first place, but I'm done wasting time and effort trying to get my money back. At first, I thought this was a minor mistake, but now it's clear that they're making this a headache for me.

Times are hard and I get it, especially for restaurants, and I would be happy to donate the amount if the restaurant tried being honest with me and admitting they made a mistake. Instead for your doggedness, Sa-bai Thong, you can keep the paltry sum, but I am deeply disappointed and you've permanently lost me as a customer. I will no longer recommend your two restaurants to my network. I only hope that you treat others fairly...

We were happily greeted by friendly staff and immediately seated. Clean, Pleasant environment and clean restrooms. Restaurant has a lot of natural light and soothing colors and decor appropriate for a Thai restaurant. Our server greeted us within a minute of being seated for our drink orders and answered all our questions. Staff very knowledgeable on the menu and offered wonderful suggestions. Tuesday is $2.00 beer which made my husband very happy. Drinks and food arrived promptly after ordering. Our entree came with choice of salad or soup, we had one of each. Soup came out piping hot, salad cold and crisp with delicious dressing. Our shrimp purse appetizer followed within a few minutes which we had never tried before. Nice presentation and nice change from egg rolls, they’re like shrimp dumpling in a fried phyllo...delicious. We would definitely order this again. Husband ordered Red Curry with Crispy Duck and I ordered Pad Thai...had to try the Pad Thai. Both presentations beautiful. Red Curry with Crispy Duck flavors were complex, rich and creamy, Duck nicely crisped. Husband said the best red Curry he’s ever eaten and he’s traveled the world. Second best Pad Thai I’ve ever eaten (I had the pleasure of eating Pad Thai at the restaurant owned by the woman who Beat Bobby Flay on Pad Thai throwdown). We will definitely return whenever we’re...

We are done with this place. Thai Basil is right across the street and we will be taking our business there. We called and placed an order for pick up and informed them over the phone that we would be paying with check and they agreed. When we arrived there, they told us we could not pay with check. What is more upsetting is that when we got home we realized we were missing the Pad Thai that we ordered, which had been replaced with an order of Pad Ka Ree. We called to calmly inform them and were met with their defensiveness. They did not take any responsibility or apologize. In fact, they insisted that it was our fault because we didn't repeat the order back to them. And we didn't know if the order was repeated back to us -- because their phone system is poor and it was hard to hear them.

They then said they would listen to the phone call recording to verify if they had repeated the order back to us or not, at which point they hung up on us. Five minutes later, they called us back to inform us that they (these are their exact words) "reviewed the phone call recording and they were right and we repeated the order to you." They proceeded to say "But if you want we will make you a Pad Thai for you to come pick up ONLY if you bring back the incorrect item." Not sure what they were planning to do with the order they wanted...