Jersey Mike's Subs — Restaurant in Shorewood

Was really excited to have a new location open up so close to home, but unfortunately the service has deteriorated since opening. The first couple of visits were A+ with no issues whatsoever, but that's no longer the case. I order via the Jersey Mike's app because I work from home so I need to either receive delivery or do in-store pickup for time's sake, and my last three orders have all had problems. I've either had modifications (removal of ingredients) missed or additions not included, and I've even gotten someone else's food entirely. It now feels like unless you're there watching them prepare your order, you can't be confident that it'll be correct.

When the order is right, the food is delicious -- but that is a...

If you’ve ever wondered what it’s like to watch time stand still, just swing by the Jersey Mike’s in Shorewood. One guy was having a full-on catch-up session on the phone with his buddy while the line grew. Another hero took 15 minutes to change the sandwich paper like it was brain surgery. And the third? He managed to mess up every single order in the store — impressive in its own way.

I waited 20 minutes for one sandwich while watching this symphony of incompetence unfold. At least they were polite… bless their hearts. Might stop by again if I ever need a lesson in patience or want to feel invisible....

They need to train their employees properly instead of yelling at the customers when their young employees don’t clarify what the customer wants. Whoever was the manager this afternoon should be ashamed of how they treat their customers. She was unnecessarily aggressive with me as soon as I returned to the store because her employee made my order wrong. Yelling at me and telling me how she’s reviewed the tapes and I said no, when I know I said yes for wanting the sandwich Mike’s way, was completely out of line. Is she a lip reader? Does the video have sound? It was ridiculous and I...