McAlister's Deli — Restaurant in Shreveport

I was excited to see a deli restaurant on the south end of Shreveport, but don't let the new location fool you. I ordered a McAllister club sandwich with no cheese and for side was potato salad with a drink.. I ordered at 5:50pm. And here I've not gotten my food yet. I have been up to the counter 3x and all they is they're bringing it out to me. Everyone that has come in after me has gotten their food. It's going on 45 minutes and I hadn't even gotten my food yet.... this place is a joke. Employees using their phones while making the food and the male employees with facial hair need to cover it so that it's not getting in our food. It's 7:05 and I still haven't gotten my order. This is the worst restaurant ever... Avoid this place. Last place I'll spend my hard earned money on. And be aware that they try to sneak in tip on the credit card machine and also you have to pay extra for Au jue for your French dip sandwich. So after going to the counter for 7x now, they claim I received my order but never has. Every one around has botched for me and they haven't seen me eat. The employees really need to step up their game, and this business will go under. Finally after 7:23 the food comes out and it's not what I ordered. Is some type of baked potato with black curly hairs in it. This certainly ain't what the hell I ordered and this is very disgusting. I ain't black. I am a white chick with no hair or any facial hair or hair on my head. Chemotherapy!! This place is a nasty...

Called and placed an order with this store today. They have attempted to charge my card 5 times as of this review. I have spoken to the general manager and he wanted me to pay for the order again, after my card was charged 5 TIMES!! I refused and asked for corporates number. When I asked that he set the phone down and I can only assume thought he put me on hold and went on a profanity laced rant about my not wanting to pay for my order again. He came back to the phone and gave me the number of someone at corporate. I am awaiting that phone call back now. After I informed him I wasn't paying for the order twice after he called me, I was also informed they never told my mother who was waiting outside after they told her to pull around and they would be right out with the order. They just continued to walk by her and stare while she waited. After almost an hour she called me to tell me they still hadn't brought the order. I am so mad I will never spend my money with this company again. Sad because we were very excited about another new business coming to our side of town. This location will not get any more business from my business or my personal money. I only called my order in because I attempted to order online and it kept telling me to call the store. Their excuse is that my order went to the call center when I...

My husband and I ordered carryout, only to find out once we arrived home,that a portion of our order was missing. When my husband contacted the store to let them know part of our order was missing, he was rudely told that what he said wasn't true because everything was placed in our bag. Its unfortunate that a dispute arose because side orders of steamed broccoli and macaroni and cheese were omitted from our order. The conversation ended with the store employee hanging up in my husband's face...the same employee who forgot to prepare the drinks we ordered until I reminded her of that. This entire situation could have been avoided by a knowledgeable and capable store manager fully training the employees to be sure all items are included in take out orders. It should never be the customer's responsibility to have to check the employees work. We visit McAlister's Deli quite often and have never had to deal with an issue of this magnitude. The food, as usual, was outstanding. The service was the type that puts restaurants out of business. I suggest that anyone who visits the Mansfield road location check their carryout orders...