Baskin-Robbins — Restaurant in Sidney

Went to the drive thru, sat for just over 4 minutes with no greeting. The drive thru had cars in front of us so it was open but not that busy. After no communication we left to run other errands seeing we are from out of town. Came back and went inside this time. 6 people that we could see, 2 right at the front counter. Still no greeting or even look our way. My husband walked out to save me the embarrassment of him blowing up. Finally got service and when I told the girl what I wanted she just looked at me with a blank look. I told her slowly 2 more times and her response was, “really that’s what you want,” “ are you gonna pay for them?”…. Really!?!? I’m just dumb struck at this point, yes I’m gonna pay! The fact that it looked as if the owner was standing right there and he didn’t even acknowledge us was crazy. They clearly need more training on customer service and running a business! (Btw my order was all of the munchkins left, so nothing crazy. Why it was so hard to count them all out and sell them is...

The manager is wonderful. The other staff are just as helpful and pleasant. They make custom cakes I’ll be honest we were not sure with the size of a full sheet cake. It really is only 1/4 sheet cake but it’s a custom ice cream cake and was so tasty! It turned out to be plenty ice cream! They are tall and It goes a long ways! The manager was so easy to work with special requests for the cake she was understanding and went above and beyond! Please give them a chance at making a custom flavored ice cream cake for your special day! Let’s keep them alive in Sidney!! You won’t be...

Finally a place in Sidney to get HOT coffee! When you have plant based breakfast options and all menu items like pesto and cheese sandwich- it will be even better! Service is better than any bakery in town- but that is not saying much.

You all really could work on service and staff not being smart and disrespecting to customers. Ive...