Dunkin' — Restaurant in Silvis

While my food and drink were fine, I did have an issue with the service here. I don't usually eat out or buy coffee from "Chain" places like this and Starbucks. I prefer to shop local. However I was heading to Chicago and didn't have much time and this is right off the interstate so I stopped to give it a try. Believe it or not, this was my first time going to Dunkin. I wasn't sure about some of the drinks on the menu so I had a few questions. I completed my order and pulled up to the window. As I pulled up to the window, I could hear the girl mocking me and laughing at me with another employee. She was saying something like "She acts like she's never been to a Dunkin before, it's not that complicated" I asked 2 questions and I haven't even been to a Dunkin before. This is EXACTLY why I don't go to places like this! Don't patronize me because I'm not familiar with your menu. While I will say I actually did like the coffee and food I received, I can say with certainty I will never come back to this place! These young girls need a lesson or two in customer service! I don't care how good the food or coffee were, I refuse to give my money to a place who literally makes fun of their customers IN FRONT of their customers! (For management reading this and wondering, it was a young skinny Hispanic girl at the window, maybe 16 to 18? This happened on August 11th about 2pm ish?) Please have a talk with your staff about...

Having just recently visited Silvis for some Ice Cream after work earlier this week, I wanted to visit the town again for something else. I'd had breakfast on this slow Saturday morning late in the day and wanted something sweet after. I ended up deciding to stop by this Dunkin' to satisfy this craving.

I can confidently say this Dunkin' is certainly a Dunkin'. There's some tables, a few comfier chairs on the periphery of the interior, and a shelf of donuts prominently displayed such that they can be seen from anywhere in the store. There are a few types of ceramic tile that line the floor, and a 2 foot square drop ceiling above. Lighting is supplied through a combination of florescent lights, conical suspended fixtures, and ample natural light through the full windows on two sides of the dining area. It's a franchise coffee shop for sure, in both function and feeling.

I waited a minute or two for the employees to finish serving someone in the drive thru, then selected my donuts. I ended up getting a box of glazed old fashioned munchkins. They tasted like standard donut holes I'd expect from a Dunkin', no more to really say there.

I found this visit completely sufficient and acceptable. If you need a morning caffeine or donut fix and you're in Silvis, this location is good....

The bathrooms were disgusting. I was here shortly after 7 am. The floor was sticky, toilet was dirty and has dried pee, the garbage was overflowed w paper towels, the sink was dirty. I assumed the night shift was shorthanded and didn't get to it so I let it slide.

I was sitting and enjoying my drink while working and a lady stopped in and was waiting to order. After several minutes she hollered in the back trying to grab someone's attention. No one answered so she hollered back again. No answer. She hollered back again. Someone finally came out and took her order. She explained it was for her son, so I assumed she was saying she was in a hurry.

After the lady left the employee rudely said to the employees with at least 3 other customers in the store that she doesn't care who the sandwich was for and she told her she'd be out the first time she hollered. If she did answer her, we couldn't hear her up front. She then followed up with "I hope she chokes on the sandwich!"

I was in disbelief and went up and asked for the managers name and number. The employee I spoke to said she was the manager and she said she did tell her she can't speak like that and will write her up and she has spoken like that before.

No customer deserves to be...