Dunkin' — Restaurant in Simsbury

There was a long line for the drive through but that doesn't necessarily mean a long wait. Dunkin does a great job helping their customers move along quickly and efficiently. Still, I normally go inside, but by the time I get back outside the drive through line is gone. I know that Dunkin is "just a coffee shop", but they have a good size variety of drinks and food. Hot coffee, iced coffee, frozen coffee, regular cream, oat milk, etc. They have breakfast sandwiches on bagels, English muffins, wraps and more. And of course they have donuts and muffins. Mostly everyone is friendly there and usually wears a smile, therefore making the customers feel welcome and comfortable.

They also deliver through third party apps like Doordash and Grubhub, if you don't feel like going out to Dunkin. They always seem to have a clean store which is nice (at least where the customer can see). There are bathrooms for their customers that are also nice and clean. This store is wheelchair accessible and has plenty of parking, especially because most of the customers seem to use the drive through.

I would definitely recommend it to dine in or for take out or even delivery. I don't recommend every Dunkin I go to, but this one is above average because the people that work there and how they...

Went here a few hours ago to grab a coffee after bringing my cat to the ER and I asked for a "small iced butter pecan with a splash of cream light ice" and I was given a small iced butter pecan, but the sticker on the cup said three cream one sugar. When I explained to the employee at the window that I was given the wrong coffee she looked at me as if I just spoke Russian to her. After being away from the window for a few minutes she gave me another coffee and I went on my way. As I was driving off I looked at the cup and the sticker still said three cream one sugar so I assumed they just reused the cup. When I took a sip I got a straw full of granulated sugar. I'm not sure what happened in the back, but I'm pretty sure I got the exact same coffee I sent back the first time. I had to go to the other Dunkin down the road and get the correct coffee. I work in food service myself so I can completely understand getting things mixed up and confused, but I don't know why I was given the exact same coffee after explaining I wanted no sugar and only a splash of cream. Not that big of a deal, it's just...

Let me first say the service from Leann was great! However, I am very displeased from the service received from the manager Bettina Roberts. I called this morning regarding not receiving my points from the previous days purchase and was not treated well at all. The cashier on the previous day was unable to scan my QR code, but she said she put in code for me to receive points. However, it did not go to my account. I even asked several times and when I noticed it wasn’t on my receipt. I did not want to hold the drive thru so I ended up leaving and thought to give it a business day. I informed the manager, Bettina about the issue and she continued to say she could not help me without hearing me out. Then when I asked for her superior, the general manager, and she began to tell me she could not give me a number and then finally asked my name and number, only after I asked for her superior. At that moment I opted to say have a good day and hung up. I did not appreciate her lack of customer care and lack of understanding to...