Domino's Pizza — Restaurant in Slatington

Just mentioning "Domino's" invokes anger and a nauseating feeling in the pit of my stomach. I've never been so disgusted with an establishment as much as I am about this particular location. Where to begin when the vast array of multiple problems can over just about every aspect imaginable. Let's start simple and then move on to more detailed issues. This individual branch has not had delivery or hot spot pick-up locations available to customers for over a month already. The last time they had delivery available I had attempted to redeem my "piece of the pie rewards" points for a free medium 2-topping pizza as well as use a gift card I had received for a portion of my bill payment f. After multiple failed attempts to process this order online I called the store to inquire about the problem. I was told they were having problems with processing gift card payments since I was informed by the employee that answered the phone that this had been a problem with another customer a little earlier that same day. He offered to try to process my order along with the gift card payment manually over the phone for me. I was ordering 2 pizzas that evening, 1 being my free rewarded points pizza. After ordering the other pizza first I went on to explain the next pizza I was ordering was my "free" pizza, to my surprise can ONLY be redeemed/ordered ONLINE, where they were experiencing technical issues. So no pizza for dinner that night. The time I ordered from there just previous to this incident it took almost 2 hours for my pizza to be delivered. While I was periodically glancing at the pizza tracker function online I was able to watch the delivery driver make multiple stops en route to my location delivering other orders as well. That was not the problem, the problem arose when the driver was within LESS THAN 1 MILE of my place of residence and the tracker informed me to "watch for the driver to be pulling up soon". Except instead I watched the driver turn at the road just before mine and head 6 minutes away to another delivery location before driving the 6 minutes back from wherever he went to deliver my food over 15inutes later than it necessarily should've taken. Upon receiving a very burnt yet cold pizza the driver also forgot the 2 liter of soda that was supposed to be with my order. Since those 2 incidents happened everytime I try to order delivery online I kept getting an error pop up window informing me "delivery is currently unavailable" and to choose a future delivery date and time before continuing with my order. I have the option to pick a date but there are no timeslots to choose from. After encountering this problem 4 or 5 separate instances over the span of roughly 3 weeks I took it upon myself to call the store directly and find out exactly what the problem was, for instance maybe the website was malfunctioning. I was optimistically incorrect because I learned that it was the entire establishment that was malfunctioning. I was told they don't have anyone to deliver for them and that they were working on hiring a driver. However that was over a month ago and they still are not offering delivery because I attempted to order delivery tonight and found out the same issues haven't been resolved. If it wasn't for the utter lack of delivery options available to where I frequently visit friends I wouldn't even bother to make the attempt to order from here at all. Very poorly ran, and personally I think corporate office should step in and take over to rectify all the problematic areas or possibly to shut down the store semi-permanently until it can be properly ran and fully...

We ordered from them using their app. We could see that the order was checked for correctness and then sat for half an hour before leaving the store. When it was finally delivered, (an hour after being ordered, on a Wednesday) my mother in law answered the door and the delivery driver only gave her one pizza and two smaller boxes. She told him we ordered two pizzas and he insisted we only get one. I called the store and they made us a new order and sent it out. From the time we placed our order to when we got it, it had been two hours.

Insult to injury, I was checking my card statement today and saw that I had two charges from them. One $24 from our purchase, and an additional $34.10 from the same day. I can only assume they decided to charge us for the incorrect order they gave us, which they never asked for back. I've called and asked to have this fixed, but their GM is out right now and I have to wait until tomorrow to hear...

Absolutely terrible service. Placed our order online, after an hour of not receiving our delivery we called, and we were told our order would be made fresh and sent right out. About 20 minutes later some young Spanish chick with an attitude, claiming to be a manager calls back and tells us we are out of there delivery area, and that they won't be delivering our food. This is an hour and a half after we placed our order mind you, why weren't we told that in the first place? Regardless, we've had delivery service from this exact store to our home dozens of times in the past, but for some reason tonight they wouldn't do it. The manager was very unprofessional, and was very uneducated in how to run a domino's store, and how their store in general is run. She would not give us her name, and overall had a terrible attitude. We will be contacting the district manager to get this straightened out. We'll never...