Chili's Grill & Bar — Restaurant in Smithfield

My son had picked up our very large order from the Smithfield location and asked for our order. He was had Ed a big bag and at the same time he asked for a side of honey mustard. The woman working, seemed quite out off by the request but did return with a small container (smaller than the side containers). I would have gladly paid for sides if asked. After he left I received a call that part of the order was left. My daughter went inside to pick up the order and also asked for a side of honey mustard (not realizing my son had asked). The young girl happily said yes, however the woman who helped my son previously refused to give it to them.

It is so silly because it is a condiment side and after placing a $152.00 order, one would think ordering a side condiment would not be an issue I normally would not right this as a complaint but the fact that my children were treated rudely upsets me, as they are extremely respectful children and I am confident that...

Absolute pisser , had a wonderful waitress whom have to leave bc shift exchange then she was given a new waitress she got pissy bc I asked old waitress to make our cocktails she came over and attacked my gf and I stating she don’t make money on us , and was swearing, disrespectful, very unkind. I don’t recommend this place

Had to edit and add, I ordered here tonite as a last min due to busy mom life I was just eating my quesadilla chicken salad late and seen particles of bacon in it … I called and explained I am not allowed to have bacon and the mgr says well there wud not be bacon in this. As if I am lying.. she says she will refund the 18$ and says sorry. Not offered to cover my 38$ bill nor did she offer anything to correct or sympathize with the fact I can’t have bacon and I just breast fed my baby.!!!!

This is nuts!! Pix...

I'm so used to having good food and service at Chili's but, unfortunately, there's a first for everything. Service was poor. The waiter never returned with an answer to a question I had about using my rewards. He forgot to bring utensils once the food was delivered. Also, he never checked back to see how our food was. The only disappointment I had with the food was my ribs. And I have always had great ribs at Chili's so, to not was a huge disappointment. The barbecue sauce was just poured over and not cooked onto the ribs. And they were barely warm, not even close to hot. I must also note that this had been my first time visiting this location in a few years. That being said, I will visit the other two locations once I decide to...