Dunkin' — Restaurant in Smithfield

I use Dunkin pretty regularly as I work a 9 to 5. I went to a location this morning in Smithfield Rhode Island inside a Fast Freddy's gas station; I ordered very clearly a large Iced green tea w/ blueberry and a brown sugar chipotle on a plain bagle with NO CHEESE. He reads the list back and did not read what I ordered we pulled up and he hands me what is clearly a black tea. I pointed this out and he argues with me that I'm wrong he sighs, states "I didn't make it" laughs and then says fine you know what you want. Annoyed but not angry I figured maybe he didnt know...giving him a break. Then comes my sandwich on a croissant with cheese. I handed it back and explained that this is not what I ordered. I am allergic to dairy, so its not like I could just let it go and peel it off. He proceeded to take it back and begin complaining about me, his coworkers also complaining about me, and I can not be 100% but I thought I heard some choice sentence enhancers and derogatory comments. I was not unreasonable at any point. I never raised my voice nor did I say anything derogatory or crude. This is completely unacceptable and I am furious. In the end my food was cold and my tea didnt even have blueberry in it. I usually avoid this location as it is known to be problematic. I was running late and it was my closest location. I dont want to be "that customer" but seriously my day...

I did a mobile order pickup today at 10:52 a.m. when I got out of my car and started walking to the door it smelled of marijuana because one of the employees was smoking where the garbage cans are which is right next to the sidewalk to get in the building. I went to go and speak with the manager instead. I had to speak with the shift lead when I informed her that somebody was smoking weed on the property while people are trying to walk and that's all they can smell. She sat there and said well. It's a legal state to smoke in and the owner gave permission so apparently you're allowed to be under the influence while you're working. This state has gone to hell and if it's not this state, the owner of that specific Dunkin donuts needs to get his head examined. Some people can't be around that. Some people are allergic to it. You cannot sit there and say it is okay for them to sit there and smoke on the property. I don't care if we're a legal state or not. Very...

The trouble with their app is it makes you sign in and do a pic test and then a code and then the app disappears. I miss the days of the DD card they use to scan. In addition, the people there are disorganized and no one knows how to use their own app. One employee said hardly anyone uses the points. Once they scaned the points and they lost it. Are you kidding?

Order something, get it wrong. Line held up with app people trying to pic bridges and so on, get code, log into account just to pay and get points. Add money- no one knows how to show us with our account. DD has great products but the app is the worst. In fact, we don't even go to DD anymore because of the app and we used to spend over $100 a month. The app sucks and so do the employees that know nothing! To make matters worse there was a beggar Indian guy soliciting for money outside and inside the joint. We just left and bought nothing. This was...