Chili's Grill & Bar — Restaurant in Somerset

First off let me say the food was great as always, BUT, and here's the big but, we WILL NOT BE GOING BACK,for quite a while AT LEAST. The restaurant was almost empty, yet people were being told there would be a 30 minute wait. Seriously, I mean very nearly empty. People were walking out. Here is what we observed....the person that greeted us with her pink hair(that in and of itself is not a BIGGY),with her inch round cold sore on her mouth, was a real TURN OFF, INSTANTLY,but hey at least she had pink hair, that's cool right ? The we heard people being told, they were out of the following,chicken,mashed potatoes, ice,barbecue sauce, pot roast, chicken wings/tenders etc. What is happening here is obvious. Hiring is NOT being done on a merit based system.When we were last here they had a VERY competent person that was managing the place and our visit was almost perfect despite a FULL house. What I see now is DEI based hiring. If whoever may read this review wants to save your location, ditch the DEI hiring. I needed to confirm so I googled chili's policies as such, and was shocked. Look it up for yourself. I googled " is chilis woke". That will tell you all you need to know, and them dropping the merit based hiring system is causing what is happening here. Incompetence. Too bad, this was one of our favorite places to eat. And I can tell by the other reviews, mine is not the only bad experience people have been having as of late. We will try again 6 months or so, and see if they go back to just wanting to make money like before or if their broader agenda is still DEI, having priority over service and quality. See the thing is, we HAVE OTHER CHOICES in Somerset,and we WILL choose those. Recommendation.....Chilis get out of the politics game and back into the food game before...

My wife and I came for lunch and asked for a booth. The hostess (who I later found out is also the GM) asked us to please wait, no problem. A small booth was open, but I just assumed that no server was assigned to it as seems to always be the case here. Then, she immediately sat the couple behind us at this open booth. When I asked why, she said she assumed that we would “want a bigger booth” since we are larger (we are under 300 but taller)I told her she should have asked us instead of making an assumption; we have sat at that booth many times without issue. The couple who were sat there were NOT much smaller than us, just a little shorter. The fact is, she decided to make her own judgement instead of simply asking if the table would be to our satisfaction. To be honest, I felt both insulted and discriminated against by this person, and yes I let her know how I felt about it with some very unkind words. I left but then called to speak to her manager, only to find out that she was the manager, and at that point she remained argumentative about the situation, never offered anything close to an apology, instead insulting me either further by stating I had “no class, or knowledge on how to run guest services” (which is her job, not mine) and eventually hung up on me. Every time I have been here it’s almost always a problem with seating and table availability, which to me just shows poor management at this location overall. (Servers are fine). Ironically, we went to Texas Roadhouse after leaving and were sat in the smallest booths they have there, where we ate WITHOUT ISSUE, and with zero wait since they actually have servers to cover the whole restaurant. Will NOT be back, will NOT recommend, and will be contacting corporate via...

We decided to drive an hour away to come to chilis and eat with our family. We like coming there because we always receive good service and food. Our family doesn’t get a lot of time to see each other in one place often so when we have time we like to enjoy the experience. Our waitress was hard to find at times and was always running off before we could tell her what we needed. She was coming off rude telling our whole table how her pay comes off tips and how she worked all day. Like most of everyone works 5 days a week and in their free time they don’t like to sit and listen to someone trying to make us feel bad so we would leave a big tip. Our whole table probably spend around $150 which keep in mind that’s a-lot of money for food. When we was leaving she came back and shoved her tip back at my brother and said if you’re so broke you can’t afford a tip then don’t come back. I DO NOT appreciate that type of attitude that she was giving to my family and especially when we don’t get to see each barely as is. We gave her lots of respect and cleaned the table for her before we left. She had tattoos down her arms and very very short hair. I didn’t catch her name but I wish I did. Everyone has bills to pay for and some has kids to provide for. I tip mostly on service and she didn’t deserve a tip at ALL!! We are NOT OBLIGATED to leave a tip after we bought $150 dollars worth of food. Definitely never experience this kind of behavior before and definitely never want this to happen...