Papa Johns Pizza — Restaurant in Somerville

This location have some employees problems for sure. This is the third time in a row I found that they don’t like to put proper toppings on pizza for sure. I am a vegetarian guy who have limited options of food to have it. I ordered large pizza with mushrooms. You can see in the picture how much toppings they put, top and bottom of the pizza have nothing so basically half of the pizza have no toppings. Customer care called me with a stupid reply May happened because of lunch hours. Do you think I born yesterday and just get out from hospital and ordered pizza. She said we will refund you half which they didn’t! Employee on this location act like they are bringing toppings from their home. Stupid employees don’t understand that if some one ordered vegetarian pizza that means that person have only limited option to eat! Does this employee going to put the toppings in their pizza in a same way! You are in a restaurant business, you have to make every single food item in a way like you are making for your self. But you can’t teach these things to uneducated people for sure. I highly recommend do not order from this location because you are not going to have half of the pizza...

I did call and place the order. The guy who answered was very polite. He repeated my order back to me as well as offer me an upgrade (bigger size)for an additional three dollars. When I got there, I walked in the door and there was no one at the front counter, no bell to ring to let someone know I was there. She hardly talked to me, didn't even greet me. Then when I didn't leave a tip, her demeanor changed. I paid and brought my order to the car. As I was leaving, the girl who was at the front counter was sitting outside, talking to a guy. I felt so uncomfortable that I will never return to this Papa John's. The garlic stuffed crust hardly had any garlic flavor. I was surprised. The parmesan crusted papadias hardly had any Parmesan flavor. Everything looked different than what you see on the commercial. The food was good just didn't meet our expectations. When I lived in Baton Rouge, we ordered from Papa John's all the time and everything was delicious. I do love the garlic dipping sauce!! Also I am impressed with the guy who took my order. He was very professional and worked hard to make sure he got my order correct. His customer service...

This store gets worst and worst every other year! New people or not the service is terrible they should close this location. I ordered $43.51 worth of food at 6:14pm and paid for delivery and still ended up having to go to the store myself. I received an email stating my food was delivered at 7:34pm. I went to the door and no food no driver. I went to the store to go see why I received and email stating my food was delivered and I received no food. The team member was rude and dismissive when I was polite. The team members were about to fight each other in front of customers, it was explosive and they were ready to rumble! Oh man! The rude boi went in the back and 2 items of my food was right there. By this time it was after 8:10pm I have stood there for 40 mins and finally got outta there at 8:25pm with the wrong order of my pizza, cold food and I lost money on paying for the delivery. I will never ever order online again or come back to this location. Back to Red Baron, DiGourno, or another pizza shop but never again papa johns will you get the chance to play me...