Starbucks — Restaurant in Sonora

They serve delivery people last, after walk-in customers. Sometimes the wait reaches 10–15 minutes. DoorDash penalizes drivers for this and lowers their rating for late deliveries. If you work in this area, I recommend not accepting orders from this place.

They've never delivered an order on time, you can see it on the cameras.

Also, I forgot to mention — they don’t have 4-cup trays, only 2-cup ones. So instead of giving you one large bag, they hand you 2–3 small ones with two drinks each. I don’t know if the extra waste is normal — that’s not my business — but they don’t secure the cups well in the trays. Drinks often spill in the car, especially since Sonora has lots of hills, slopes, and sharp turns.

don’t know if it’s a lack of logic, professionalism, attention to detail, or education (you choose), but I really don’t understand why it’s so difficult to simply order 4-cup trays in advance.

I constantly see my order being set aside while staff prioritize walk-in customers. Meanwhile, my drinks sit there melting and getting stale.

Please remember — you're preparing this order for your customer too, the one waiting at home. I don't understand why delivery customers are treated as lower priority than walk-ins. Where is your commitment to equality and fairness?

As a result, you end up with:

A late delivery.

A car interior soaked in coffee, often with the smell of spilled latte.

Bad ratings from customers — either for being late or for delivering a messy,...

Today I had a stressful experience at the drive thru and it wasn't because of the service. I had ordered my drink and was just sitting there, waiting in line at the drive thru. I was totally spaced out and accidentally slipped my foot off the brake and hit the gas and rear ended the woman in front of me. Thankfully, there was no damage done since i braked just in time. But I was soooo stressed out and clearly embarrassed. Not sure if the woman in front of me told Sam (the cashier at drive thru) but when I pulled up to the window, he just handed me my drink. I went to give him my phone to scan and he said that I didn't owe anything. I asked if the woman in front of me bought my drink and he said "Nope, I did. Happy New Year!" Not sure if he noticed what happened and decided to buy my drink to make me feel better or if he just randomly decided to buy my drink, but I am sooo thankful for his kindness! He is already an awesome barista and this just made me like him even more. I wish I had tipped him, but I was so shaken up that I totally forgot so I figured I would just leave a good review about him. Thank you Sam, I really...

I have been to Starbucks for awhile now, and they have been very good so far. They are very expedient in their service, never taking more than a couple minutes to get an order out. The staff are also kind and talkative. The area is very nice. There is a few outdoor seating spots featuring umbrellas. This franchise accepts debit/credit with chip. There is a smaller amount of plugs than other Starbucks locations, but there's still enough to go around. As far as I can tell, there is no USB ports for plug in throughout, but correct me if I'm wrong. Good place to hang out at with dates or small groups. Also, as an off topic statement, there's also a Pokéstop for Pokémon Go if that catches...