Bruno's Pizza — Restaurant in South Bend

As someone who grew up in Chicago, I was excited to have found a local place that makes Chicago deep dish. Since I'm a bit of a skeptic, I decided to try their regular pizza first. Sunday evening I placed an order via ubereats and waited patiently, then waited some more, only to receive a message that the restaurant canceled the order. Thought to myself "ok that's probably on me I should have ordered earlier in the day" I didn't think much of it and tried again on another day. This time I even ordered it a couple of hours in advance. Right around the time it was scheduled for I received a message from the ubereats driver stating "they had part of your pizza stick to the oven" odd but ok mistakes happen. I naively assumed that it was being remade and the driver just wanted to let me know why it was going to be a bit late, no big deal. But um yeah I wrong to think that. Confusion came over my face as I read "no he refuses to remake it... wait what... the driver calls and puts it on speaker phone so I could talk to the employee. Wow I was speechless at the level of rude unprofessionalism the employee showed during that call. He talked down to me and the driver, refused to remake the pizza or even apologize for his mistake. Instead he acted like it was my fault and the idea of remaking it was utterly absurd. I will never order food from any restaurant that lets their employee treat customers like that. If you want a correct order and to be treated like a person,...

We ordered an extra large pizza for carryout. Bruno's stands out because they always give you a ton of yummy cheese on the pizza, which other pizza places skimp on. The flavor of their crust is pretty good and recognizable, and has depth which most competitors lack. It's mostly a sour crust but also tastes of fragrant herbs, and it's not sugary or saltine-y like the icky big-pizza-chain crusts. Bruno's sauce is solid and the toppings are always bursting with flavor and high quality, and thoughtfully shaped to get a good mouth feel. Their Italian sausage is my favorite take--you'd never mix it up with competitors because it's super spicy and the texture is great. The extra large pizza is a good deal as pizza goes, considering the size and how many days of delicious Bruno's leftovers you get. Glad this distinctive local chain has survived and is still just as committed to excellence as when...

Don't order online. I ordered online to pick up the pizza at the store at 11:30am for a meeting. The order went through but when I went to the store to pick it up, the store was closed and it was only open after 3:30PM. So I couldn't get the pizza for the meeting, it was an embarrassing moment as I had told other meeting attendants that I would provide pizza. To be fair, this is not the store owner's fault, but rather the Bruno's Pizza ordering system. When I went to the store at 3:30pm later that day, the store owner showed me on his computer that they had issued refund for me. But after 11 days, I still have not received the refund and have to file a dispute with my...