Samuel Mancino's Italian Eatery — Restaurant in South Bend

On Wednesday, October 2nd at 7:45pm: I was told by a co-worker that the meatball classic grinders are amazing. My first time visit. Was very disappointed. I ordered a 4" and 8" meatball grinder and an order of french fries. Got two bags of chips instead of french fries. I agreed to wait for french fries. After 20 minutes, my order was complete. Got home to fries not cooked (still frozen on inside). I put them in my own oven and baked for an additional 11 minutes. The 4" meatball sandwich was good and bread toasted nicely. However, the 8" meatball sandwich was a mess! Sauce soaked into bread that was not toasted. Soggy mess. I did try to call, but store was already closed for the evening. I called the next day and was told that I had to bring back the order the day of the order to get any consideration of compensation. After spending close to $18 for this order and the lack of customer service I received the following day, I will not be returning. PS: I found 200% better meatball sandwiches at Lake Street Pizza and Pizza Transit in...

Been going to mancinos for years. Love it. Worked there as a manager for my first job for a few years when I was younger. It's near and dear to my heart. so I was very disappointed when I Went in at about 9:25pm. They were open till ten that night. I wasn't greeted with a hello but a roll of the eyes and a "you can't dine in". I didn't even establish if I wanted to dine in or not. I'm assuming it was because she has no customer service experience being that she was young. Not entirely her fault if she wasn't thought what is to be expected as an employee or just a decent human being. If I was the owner I would retrain her on customer service or get rid of her before she continues that state of mind and attitude with other customers. I wouldn't want my other employees to think that this behavior is acceptable either. Laziness and negativity are contagious. Best of luck...

My mother ordered a taco salad and out came a plate of broken stale tortillas with 2 slices of tomato and a spoonful of beef and cheese in top. Ordered and payed for extra cheese and got maybe a sprinkle of cheese. Dude fought us about the refund for the extra 1.50 for the extra cheese and then proceeded to argue with my mother about her so called salad. The last 2 times the bread was so overcooked you can't even bite into it without almost breaking a tooth. The owners are cheap with the ingredients and their service is horrible. Corporate needs to relieve them if their franchise rights. If you want Mancinio's definitely take the drive to the Bristol location where the food is actually good and so is the...