Cold Stone Creamery — Restaurant in South Bradenton

I have been to this location twice in 3 weeks, but have been a customer for years. The first was ordering a ice cream cake for a graduation. I placed the order at 9:05 pm on a Thursday night and wanted to pick up the cake at 4:00 pm on Friday. I needed to give 24 hours notice. So I called at 11:05 am when they opened and asked if I would be able to pick up the cake at 4:00, the person on the phone said yes I have the order and the cake will be ready before 4:00. When I went to pick up the cake it wasn't there. They never received the order and had nothing for me. I was able to get a cake out of the front freezer but the people there said they couldn't write on the cake and they gave me the chocolate graduation cap and said I can put it on when I'm ready to eat the cake. It was not a good experience. The second time I went to this location in just the past 3 weeks, I ordered a "cookie doughn't you want some" in the half gallon size. The person making it, got the ice cream mixed in the ingredients then divided it into two piles. One pile was put off to the side, the other half was put into the container. He then went and added plain vanilla ice cream on top of the mixed ice cream. (The picture is what it looked like when I got home.) There were 4 people in line behind me and I didn't want to make a scene in the store. There is a sign on the front door that says "under new management" im hoping these are hiccups and not the regular for...

My first time here with friends. I liked my mangonade ice cream. I didn’t like that my friend asked for butter pecan but it tasted like coffee. She thought it tasted off and asked one of us to taste it to confirm the flavor. We told the staff and the guy said that was butter pecan even though it looked darker that pecan. So she asked for a different flavor and they charged her for it. The guy who charged us felt bad for charging us but I guess he had to. We could hear the staff arguing about it. One of them tasted it and found out it was definitely coffee sitting where the butter pecan was suppose to be and butter pecan sitting where coffee should be. If the guy had tasted when we told him, instead of insisting that it was butter pecan, then it could have been solved correctly. Plus not charging her for someone else’s mistake. Does it make sense to charge someone for another ice cream when the first doesn’t taste right? We only stopped here cause one of our friends suggested it since we all wanted ice cream. If I ever have ice cream from Cold Stone again it will be a different location. I really liked my mangonade. Too bad the first...

I am a big fan of customer service, what I saw in this Cold Stone Creamery was awful!! I was in store #1083, 7476 Cortez Road in Bradenton Florida on Sunday April, 7th at about 6:30pm, my husband and I go there on a regular basis. When I went in there was one girl working the counter, Rochelle, very sweet, helpful, and super nice! Then there was another girl who was cleaning up, I think her name is Shelby or something like that. In the 15 minutes I was in the store the girl who was cleaning, had yelled at Rochelle 5 or 6 times in front of the customers. She was yelling at her about the bananas, a cap to a container that was lost, the dirty dishes on the counter, ect… After yelling at her she started slamming things around and throwing things. Myself and every other customer told Rochelle that we were sorry that she had to deal with working with someone like this. All she would say is “it’s ok”, “I am fine”, and “don’t worry.” This to me is OUTRAGIOUS and should NEVER, NEVER happen!!! I hope that in writing this this store will do something about this person that works there. This is not the first time I have seen this behavior...