LICK Ice Cream — Restaurant in South Carolina

The ice cream and milkshakes are good, but they aren’t worth the extensive waits after you order and the abysmal customer service from the manager, who I assume is the owner.

I tried to give them the benefit of the doubt, but after two miserable experiences ordering milkshakes, I cannot recommend anyone go here.

The first time I went, I ordered a milkshake in the middle of the day when they were not busy. Fifteen minutes after I had ordered, the rest of my party had finished their ice cream and I had not yet received my milkshake. I noticed no one was working on making any, so I asked how much longer it would be. The manager then informed me that someone else took my milkshake. She then, in front of all ten customers in the building, accused a teenage customer of taking my milkshake. That teenage customer produced a receipt, showing she had purchased the same milkshake as me. So the manager had wrongly accused someone of stealing, when Lick simply couldn’t keep track of what milkshakes they should have been making. Twenty minutes after ordering, I finally got my milkshake. The extensive wait and the fact they simply forgot to make it, was not acknowledged.

The second (and last time), I went with young kids and another adult. It was somewhat busy, most tables were full, but the line was never out the door. The kids ordered ice cream, and I ordered a milkshake. Thirty minutes after the milkshake was paid for and it hadn’t been received, we asked for our money back (for the undelivered milkshake not the ice cream that the kids had eaten). We were told they would rush the milkshake and it would be out in a few minutes. Five minutes later, I once again asked for my money back. I was told by the manager, that as she previously explained they were rushing the milkshake and it was almost ready. I stated that it had been too long and I no longer had time to eat the milkshake, but the manager still refused to refund my money. At that point, 35 minutes after paying and likely 40 minutes from when I ordered, I left without my milkshake or a refund.

There are plenty of places in Columbia that have good ice cream and make extravagant milkshakes. There is no reason to go to this one,until they figure out how to make milkshakes in a timely fashion and how to treat their...

You might as well go to Marble slab if you think you’re going to get any sort of decent service here. My mother my daughter and myself decided at 11:15 we was going to get some ice cream. When we pull up an older lady was sitting outside on her phone holding conversation, as we’re getting out the car she rushes inside and we thought we were going to get Quick amazing customer service. Boy o boy was we wrong. When the young lady on the front counter greeted us she started to take our order. she took my mothers order first. And then she proceeded to take my daughters order. And that took 10 minutes. By the time I was about to order for myself the older lady who I presume is the owner came to the counter and started fussing at the young lady saying she would take the order and they need to go to the back and make cones. As she started to take my order she requested that I hold on so she can go to the back and continue to fuss at the ladies in the back. She came out one more time started taking my order and then ran to the back again for another 15 minutes. By this time I decided I no longer want an ice cream. I was just going to get my mom and daughters order and leave. When the older lady came back she had a cone in her hand and asked my mom what her order was. By this time nobody wanted ice cream. I just feel that if there were things that needed to be done and you open at 11 o’clock then instead of being outside on the phone when you’re open you should be inside instructing your employees on what they need to be doing and how to prepare for your opening.I can tell by the way she talks to her employees that she just needs the own the establishment and maybe not manage it, otherwise I see this business failing very soon. Because her sense of organization, priority, respect, and customer service is way off. Maybe she needs to look and just being a silent owner. Because baybay the way she is rude unprofessional in the way she carries herself and the looks she give you…. I feel...

I had been here one time before, and it was great! I got a waffle cone on my first visit that had a little marshmallow fluff and chocolate cookie crumbs stuck on the marshmallow around the rim. The scoops of ice cream were a nice large size and I wasn't mad at the price. The customer service was great the first time as well. Based on that good experience, I decided to go again. Today, I stopped in to grab something to-go and opted for the waffle bowl this time since that travels better than a cone. I pointed to the same cone I did before and asked if I could get it in a bowl. I mentioned I have a nut allergy and the lady couldn't have cared less. Last time, the young lady who made my order eased my mind by explaining she'd use a clean scoop and she took measures to ensure no cross contamination. That didn't happen today. The lady seemed impatient and annoyed. Maybe she was having a bad day. It happens. I almost said something about the lack of allergen protocols, but I didn't feel like arguing and I got the vibe she would have for sure argued. I ended up tossing my order when I got home. I have no idea if some Butter Pecan was scooped before what I ordered. I'd like to think she used a clean scoop, but I have no idea and don't care to go in to anaphylactic shock to find out. I ordered two scoops and when I say they were tiny, I thought maybe I had been served a child's portion. Until I paid over $8. The waffle bowl was in a cup that was twice as deep as the waffle bowl, so I didn't realize how small it was until I got home. It also had some sort of chocolate frosting instead of marshmallow around the rim. Just so disappointed all the way around. With other options around, including the new ice cream spot over on Spears Creek, I don't think I'll visit Lick again. But definitely try it out for yourself. Hopefully you'll have the good experience I did...