Cocos & Beer Authentic Mexican Restaurant — Restaurant in South Carolina

So disappointed in this place! My husband & I arrived prior to 5 in hopes of beating dinner rush; upon arrival there was only 3 other tables. We started w/chicken fajita nachos which were pretty tasty. However, I stopped a server (not ours) to address the missing guacamole the appetizer is supposed to come with. She stated that due to rising costs it would be $2.00 extra when it clearly indicated on the menu otherwise. Next my husband ordered a pick 2 that comes w/rice & beans; he selected grilled chicken tacos. When the food arrived the tacos had nothing but grilled chicken & the hard shell. When our waiter returned, I expressed the guacamole & taco concerns; the waiter literally told me to save my concerns for this review then proceeded to vent to us about the poor management & how his suggestions are never implemented! Upon him bringing the check he stated he needed to discuss the open food item with me. He stated that the POS system & menu don’t coincide so actually the grilled chicken tacos (that had no lettuce, cheese or tomato) will be $3 additional a piece! When he brought my credit card back for me to sign that I had done a split payment on, I guess he thought I wasn’t going to tip him due to the pathetic experience. I learned afterwards from hubby that he pocketed the cash from the split payment! So when all said & done he got the $11 in cash as well as the $5 I guess I should not have left. I have worked in a lot of restaurants in my time & this was beyond pathetic! Rising costs are your issue NOT the customers! Good customer service would have been to let guests know of the up-charge when a customer orders the item or offer to discount the item; not play games after the fact! Secondly, for our waiter to vent about the piss poor mngt. & then add additional monies for some meat & shell/so called tacos is beyond belief! Third, in case the first 2 don’t make sense, the golden rule of customer service is “The Customer is Always Right”. Shame on the manager on duty for their lack of any customer service &/or service recovery skills! This location is night & day from Ft Jackson Blvd. location. DEFINITELY will not return & don’t recommend anyone else waste their money at the Sparkleberry...

First visit with a friend was good. Service, okay. Had to ask for the check, then had to ask where or how to pay. Not a big deal just mildly irritating.

Second visit a week later with two friends. The service was abysmal. One of my friends had to send the waitress away a second time because she wasn't ready. When she didn't come back after 15+ minutes we had to ask someone to get her because we were ready to order. We gave our orders, received our food and my friend had to ask three different people for extra salsa. Waitress disappeared & didn't come back until we had to ask someone for our check. Then we had to tell someone we were ready to pay can we have our waitress. This was late lunch time and they were not busy, We noticed people at other tables were frequented by their Waiters while we waited & waited for our waitress. Hint hint hint ...The food is wonderful but the service with two different waitresses was not good.

The food is good enough to go back to one more time but if the service is the same that's it for me

UPDATE I have returned to this restaurant twice now since my review. Once in May and yesterday. The service has vastly improved and it was such a pleasure! Thank you for paying attention to your customers and upgrading your customer service. We enjoyed the food and then sleep. But watch out if you get that California burrito. When they say monster, they mean monster! It’s huge and you will get more than one meal out of it . Also, sit outside under the covered patio, very enjoyable, and you don’t get the smell of the cleaner that seems to permeate the...

I have been a loyal customer at this restaurant for quite some time and have always had great experiences with both the food and service. That’s why I was so disappointed with what happened during my most recent visit.

I ordered a watermelon daiquiri, and while stirring it, I noticed a small black object. At first, I thought it might be a seed, but when I lifted it with my straw, I realized it was a fly with wings and eyes. Understandably, both my husband and I lost our appetite immediately. We couldn’t eat the meals we had just been served, even though our plates were full and untouched. Our concern was not just the drink, but the possibility of other sanitation issues.

We informed our waitress, who apologized and took the drink away. She later returned and said the manager gave us 10% off for the inconvenience. Despite not eating a single bite of our food, our final bill still reflected about $45 worth of uneaten food.

While we didn’t ask for everything to be comped, we did expect a more reasonable resolution under the circumstances. A fly in a drink is not a minor issue, it’s a health concern, and it affected our entire experience.

We’ve supported this restaurant almost weekly and genuinely enjoyed it before this incident. But this experience has left us questioning whether we’ll return. Cleanliness and customer care go hand in hand, especially when...