Wendy's — Restaurant in South Carolina

This Wendy's has had numerous issues with mobile orders in the past, but that is not the main issue. Their main problem is the people running this store as of 1/31/24 that they don't care to the least degree about customer service. One star is too many for this location. Here is the account that I experienced today:

1)My wife and I placed a mobile breakfast order this morning and mine went through with no problem, but my wife's had an issue processing, but it ended up that my order, that went through with no issue, became a problem.

2)We showed up at the drive thru to receive our prepaid mobile orders and they had my wife's order ready, but not mine.

3)I told them that I had a mobile receipt and order number to verify my order.

4)The manager told me he did not care whether I had a receipt or not, he was not going to give me my food because it did not show up on their internal system. I showed him my receipt but he literally and rudely told me he did not care.

5)I asked for the regional manager's number and they did not want to give it and told me to move my vehicle from the drive thru window or they would call the police.

6)I called Wendy's customer service to report this and they gave me a full refund and said they would have the regional manager call me.

The whole attitude of this crew was total indifference towards my grievance; nay, worse, they seemed to be happy that they were not going to fulfill my order. Beware of this store when placing mobile orders and beware of their total disregard for their customers. I have no confidence that they would care about food preparation or anything that we would expect as a customer that even bad restaurants...

Went through the drive thru to order and when I got to the window the young girl was rude. They had me pull up to wait for my order but the girl had told me the order was already ready. So I wasn’t sure why I was being asked to pull forward especially with no cars behind me. I got the food checked it and it was all wrong so I parked went in and they acted like they didn’t see me. The other customer waiting was just as aggregated as I was! The manager finally came to the front and pretty much called me a liar about the food I ordered and it was clear on my receipt. She opened the burgers and just looked at me. She was very unprofessional and then she slung the burgers in the trash and went to make another burger. Her attitude was uncalled for and I think if you are not happy with your job then you should find one someplace else. We come to Wendy’s for great food and it use to be but the service and food was terrible. The whole work team there was very loud and very rude. I will not be back there and I will be leaving this review on google also....

I ordered 3 4 for 4s I paid $14 and some change for it I sat at the window for 20 mins waiting on my food and drinks ! My drinks was made and was sitting at the window for them 20 mins, so I told the manager to make it a no ice . So when I got my food i thought it would be fresh because I sat for 20 mins waiting on it no my chicken nuggets and fries was cold and my drinks was water down ! So when I called the manager to make a complaint she was very rude so I asked could I talk to someone over her then I asked what time would someone over her be in the store she said she couldn’t give me that information. She said all she could do was remake my food and went on telling me that they have to put water in strawberry lemonade to keep it cold that’s why it was water down but It have never taste like that out of all the time I went there.. the manager and worker was rude to me and the people in front of me . The people in front of me had get them to make their order right as well and I seen how rude they...