WaBa Grill — Restaurant in South Gate

I hardly ever post reviews, especially not negative ones. Placed an online order at 9:24, place closes at 10:30. I arrive to the place and it’s closed, with a “be back in 30” sign. Already knew it wasn’t going to be a good experience. I see the 2 workers cleaning in a rush, like they just want to get out of there (which I understand), but there’s more than an hour left for the place to close! I check my order to see if it’s complete and looks good from the outside, but when I get home I’m in for the nastiest looking chicken I have ever seen, there was raw parts in it, there was absolutely no grilling, maybe some boiling and I don’t wanna go too in depth, I’ll just let the couple of photos I took speak fro them selves. I go back to show it to them, they agree it’s not well cooked and offered to redo it. I don’t want them to dirty the stuff they just cleaned, though I wonder what would happen with the next few orders. I asked for a refund. They couldn’t process a refund because it was an online order. They called the manager, and I talked to her, she would process the refund until tomorrow morning. It’s not so much about the money, it’s the time wasted, the exposure to raw chicken, and just an overall bad experience.

Would give it Zero stars...

Came in at about 10 am everything was normal till I got home an opened my order… they served me old rice from the day before and I know I wasn’t making assumptions because I returned to the store after driving all the way home had to drive back and the girl says “the other staff doesn’t know how to make rice” keep in mind this is 10am they open at 9:30… soo what other staff??? From last night 🤦‍♂️ basically said it her self just didn’t want to seem dumb and then proceed to give attitude when I mentioned that it was old … got fresh made rice supposedly but once I got home rice was hard once again… gave up I’m not trying to drive back for another messed up order… NEVER COMING BACK !!! And girl said I had to wait till Wednesday for a refund if I wanted...

Personally, I'm not sure why I occasionally dine-in or purchase take out meals from this specific location. It's probably the close proximity to my home and the travel time is under ten minutes. However, the service is absurd and the wait is usually twenty minutes or so. Some fellow reviewers might feel that this critique is too harsh or feel I'm being dismissive. I'm not sorry, I really don't care and I'm sure WaBa Grill will continue to gain revenue. That's the customer's choice, time, and money if they wish to eat here or not. Nonetheless, I've been here dozens of times and results are generally the same. I'll change my view and perhaps give a higher rating if the production is up on the ante. Until then, they'll...