McDonald's — Restaurant in South Pasadena

This McDonald's sucks! Order a hot Macchiato in a drivethru and they had me waited for 5min or so in the parking lot. After waiting for so long, a crew got out and told me that my order isn't available and if I would like another drink or a refund. I was like what!? You had me waited all this time and that's all you're going to say. I was 15min late at my work. My point was they could've told me at the beginning that it's not available or the machine is broken so i won't waste my time waiting, it took them 5min if not more to figured it out that my order is not available or unless they try to fix the machine right there and then. Anyway, I come here 3x a week and this happened a month ago. I recently came back here couple of times when I don't have enough time to go to another McDonald's since I always pass here on my way to work and guess what, Macchiato is still not available in hot or sometimes the machine is broken and only cold comes out from the machine. If I am not mistaken this machine is broken for at least 2mos. already. Now, why can't they just get rid or replace this machine or get rid of the hot Macchiato from their menu....

The service I got at this McDonald's was rather poor. This is not the area where I live, so I probably won't be back here, but I don't really care because they couldn't get my order right and yet they didn't apologize. I ordered a large Big Mac meal and while the food came quickly and it was hot enough, they didn't give me the drink, which was coffee! I had asked for 7 creams, and I didn't get those without asking. Also, l had asked for a large cup that I would fill with ice to make iced coffee. They didn't give me that. They gave me a small cup for water, which I asked for, but it was actually a cup for hot fudge sundaes, not a regular cup! And they gave it rather begrudgingly, it seemed.

When I finally got my large coffee, I had to ask for the large cup as well. They weren't willing to make iced coffee for me. While I realize the order might have been a little complicated, I feel it wasn't that difficult to give me the coffee with 7 creams inside, and a large cup. So that's why I gave this McDonald's...

I placed my order inside at the counter, paid and got my Order#307. While this store's inside order system used 2 different number tracks - ie, my order # was in the 300's, and the other order track was in the 100's (I think). I waited what seemed a longer than warranted time amount for my order to be "called.". When I started paying more attention, I noticed that there had been at least 4 other customers that had arrived & ordered after me with higher (later) 300 order #s, such as 310, 312, 313 & 314 that had gotten orders BEFORE my #307. When I went up to the counter to ask what was happening, another woman also complained, "And what happened to my order?!? I'm #304!!!". When they finally called my number, and I asked the Shift Manager who brought me my order what was the problem, he had no good answer for me. Yes, he apologized, but he apparently was not able to answer why their order management / processing...