Moeller's — Restaurant in Southside Place

Not good, definitely do not recommend. We are not a first time Moeller's customer but definitely a last time customer. I ordered my husband a Boston Red Sox birthday cake weeks in advance, half Italian Cream, half devils food. A man even called me to discuss the raspberry filling not working with these flavor. So I know they received the order. We showed 30 minutes after our designated pickup time and not only did the rude woman at the counter argue that "we don't make that kind of flavor" but turns out they just didn't make our cake! We showed them the receipt, what good can that do on the date you need your specialty cake? They reimbursed us the hundred or so for the cake and we had to buy a regular stock cake so we'd actually have a birthday cake for my husbands party. They should have offered the regular "replacement" cake out of good faith but that level of customer service has obviously escaped them.

This was their 2nd chance to redeem themselves with us after a similar instance happened with our sons 21st bday cake last July. I called the day before the party to confirm the pickup time and the woman tells me then they didn't have the ingredients to bake an Italian cream cake. (Ummmm, we're you going to call me at all to tell me this? Or just not make that cake either? Now I'm guesstimating we wouldn't have had a 21st birthday cake for that occasion either!) I simply told the lady that not having that flavor was disappointing and she said "do you want the cake or not". I mean, really, you're asking me THE DAY BEFORE if I still want it? Lol! AND I had to call YOU to find out there was an issue with the order? Of course we took one of the 2 flavors they currently offered that week, due to our sons 21st bday party was already scheduled. And we took it without a reimbursement for the price difference between the Italian cream that we paid for and the regular old chocolate we received.

These last 2 orders will absolutely be our last. Time to find a new bakery! These folks may be ok to just walk in & buy items in the display case but for specialty cakes, for special occasions? Do yourself a favor and find a different bakery. To those who still decide to order a specialty cake from Moeller's, if you want to avoid ruining your party's dessert, call, call, call to confirm they are actually doing what you've...

I was told 3 days before my baby shower that they cannot make my cakes because it is fondant. But when I told the lady on the phone that we were fully noticed that the decoration is fondant, and we paid extra for it. She then argued that I didnt show the right pictures to whoever took the order. I said no the pictures were showed and we found a similar one on their show book. I even remember the catalog # (pat my shoulder...). Then she argued that it can only be done on a sheet cake, not a round cake. Another lie, because again on the order sheet which i took a picture using my phone (pat my shoulder again), it says 8" DF round cake. Eventually, the lady said I asked the wrong person in the store to take my order... The person who took our order was standing behind the counter. She greeted us, heard our request, asked questions, wrote down the order, took my money and offered us instructions to send pictures via email. So she is the wrong person to take order. Ok, I got it. You just cannot make the cakes and tried really hard to blame the customers. I really dont want to even step into that store again...But I need to get my...

My wife and I owe Moeller's a whole lot of gratitude. We were married almost 3 years ago, celebrating with family and friends at our home in Bellaire (not far from this bakery). A friend of ours bakes cakes and she offered to bake our wedding cake as a gift. During all our planning, this person said she was on track to make our cake, so we trusted her. Just 8 days before the big day, on a Friday afternoon, she admitted she was over her head and couldn't get it done. What?! So on Saturday morning, just one week before our wedding, we went to Moeller's and begged for their help. They were very kind and understanding. The manager walked us through the order process, and we were able to order exactly the cake we wanted. On our wedding day, we picked it up and brought it home. It was perfect, beautiful and so delicious. Everyone loved it.

This review is long overdue, but in three years, we haven't forgot the contribution of Moeller's to our special day. The cake and their customer service were exceptional. And the price was competitive, too. We are so grateful for them, and wish them continued success for...