Unmitigated disaster. Last Saturday my wife and I were seated at the bar and ordered dinner and a happy hour appetizer. After over 45 minutes, I went to the front desk and asked where our order was. 10 minutes later I asked the only waitress in the bar area where our food was. Despite telling her we had been waiting for an hour she was unimpressed and said said that her customers had been doing the same. 5 minutes after this, we started to leave when our dinners were unceremoniously placed in front of us by someone who simply set them down and left. No eye contact, no explanation, no apology, no attempt to see if we needed condiments, no silverware, no napkins, and no heat. Both meals were stone cold and the appetizer was not delivered for another 5 minutes. Again, not one attempt to communicate with us in any way what so ever.

During this time, the gentleman on our left had also waited over an hour to get a bowl of cold soup again, without silverware or a napkin. The couple to our right never did get their dinner orders by the time we left and, all these folks ordered before we did! Fortunately, when I went to get my utensils from their storage area, I picked up some for them; just in case their meals should arrive sometime before the next ice age. During this entire time all of us watched as a lot of other customers who were in line for seating, were, in fact, seated, fed, and leaving.

When we finally left, we had never spoken with a single person who asked us anything about our meal, needs, etc. and I simply signed the bill to my room and we left hungrier than when we arrived. As I said above, an unmitigated disaster. The only bright spot is that it was an anniversary/birthday celebration so next year, we'll have something to talk about.