Little Caesars Pizza — Restaurant in Sparta Township

This Little Caesars just seems to get worse all the time. We ordered tonight and instead of an ultimate supreme pizza we were given a pepperoni pizza. Called the restaurant and was told by the manager that we had to bring the entire order back so they could see that we were given the wrong pizza. Sure...we'll drive 15 minutes one way (30 minutes total for this trip plus 30 minutes for the original pick up), then we're going to wait for them to make new pizza? The manager at first refused to do anything to "make it right" unless we brought it back. Explained that we paid for a more expensive pizza, which we did not get and then are expected to make a second trip back, not going to happen. After some arguing she finally agreed that we could receive a free supreme the next time we came in. A couple weeks earlier daughter ordered a cheese pizza and got home to find it was a pepperoni. She is vegetarian so ended up not eating it. She had stopped in a couple days before to get a Hot and Ready, shortly after 6:00 pm. They said they didn't have any made so she asked if they would make more. They said, no because they would be closing soon. This restaurant needs a lesson in...

Ordered online. Said to pick up at 5:42-5:47. I arrived at 6pm. Let them know I was there to pick up order. They said, just a couple minutes, it’s in the oven. So at 6:10, I asked again about my order. She then changed her story and said they just put it in the oven. So I obviously asked if I was getting a discount for how this was handled. I then got attitude from the cashier. She could not handle the situation. So she brought out her manager. The situation got worse. No apologies, no discount and not even an I’m sorry…. After meeting the manager. I now can see why this location has horrible reviews, horrible service and rude employees. There is absolutely no leadership coming from here. Avoid at all costs! Unless we see a sign that states “under new management”. Because she is the problem!!! Not The process of making pizzas in a timely fashion. It’s the person they chose to put in the leadership role. I can handle late pizza. But, like it or not. You chose customer service. And you and your staff are not cut out for it. ...

When I ordered my total came to $6.00 more then the Muskegon location that I usually go to. After checkout she said it was going to be 10 minutes untill my food was done, no biggy as I generally have to wait 10 to 12 mins at other locations but when I went back inside after 12 minutes and stood to the right side of the ordering line and had to wait for everyone to be done ordering before the girl working said what was the name for ur order. By this time it had been 25 minutes and the one girl working I believe to be the manager wasn't doing anything that I saw and the guy cooking was casually making boxes while pizzas cooked. This was the worst little Ceasars I've ever been to. At other locations when you have already ordered and u walk back in they get ur food in a timely manner especially when there's 3 people working and one just...