Arby's — Restaurant in Spartanburg

Well let's see where do I start. We have eaten at this particular Arbys quiet often and up until the past 2 times have we had a bad experience. My husband ate there last Tuesday afternoon and said that the young boy on the register acted like it was a bother to take the order. Then this afternoon we ate there again it was order id : AAXCL44CBS employee was Fredrena S. He was the rudest person i have ever seen. I went to place order which I got the 2 for $6 . I wanted a roast beef and and a crispy fish. But before I could tell him I that ,he insisted I wanted 2 roast beefs. Finally got him to understand what I wanted . I asked for my drink cup and turned and realized that the drink machine was still out of order from last week. And there was no tea out. I then ask for tea and the same guy got the cup filled it to rim with absolutely no ice. The tea was hot. Then when I asked for ice he put alittle in,handed it back to me running over. Well we set down to eat. The roast beef and the fish were cold. I got the crinkled fries and they were hot. I went back to get a refill, there was only one girl behind the counter and she worked the drive thru. She called out the side door to Fred and told him he had customers out front. There was a gentleman that came in. She also said I needed a refill. By this time another employee came in and walked by me. Fredrena took the man's order and stood there waiting, still waiting for him to acknowledge me standing there. I finally asked him if he could get me some more tea while he waited. He gave me this exasperated look and got it. There is a sign hanging in view of the customers that said greet,repeat and kindness goes a long way. I think every employee there needs to be retrained in customer service. I am not sure I will ever go back to this Arby's. There are to many others to visit and spend...

While I was at the restaurant today, the manager locked the door so new customers could not get in. When an employee approached to start their shift, one of the dining customers let them in and I heard them ask the manager why the door is locked, she said “we do not have enough help”. I counted at least eight customers who came to the door during my meal but could not get in. I’m not sure how many employees justify a full crew, but there were four behind the counter. I’m not suggesting that the employees are not working, but there was not a line and customers are being turned away. While I’m am writing this review from my truck I see the manager has stepped outside the entry door to smoke. If the proprietor of this Arby’s is wondering why profits are not higher you might try sitting in the parking lot and watching or check the restroom where the urinal is out of order and the toilet seat is hanging off one side. Just pitiful, this gives...

We were visiting South Carolina for a day and decided to go through drive through here. We ordered a plain chicken sandwich and fries, the 2 for $6 beef and cheddar sandwiches with fries and a Jamoca shake and an orange cream shake. Both orders of fries were carelessly thrown into the bag (literally sitting upside down in the bag) and the shakes are so thick they hard almost impossible to drink and were way over filled. Tried to order a hot ham and cheddar sandwich (have gotten this MULTIPLE times from different locations) and was told they do not serve ham. Also tried to order the loaded curly fries (also have gotten these multiple different times at different locations.) only to be told they do not sell those either. Most likely will not be back to this Arby’s. Not to mention the fact that the crew doesn’t seem to care about their...