Subway — Restaurant in Spokane

My household ordered 6 sandwiches today. My order included 2 steak and cheese not toasted sandwiches which I get all the time. So this time online option asked for tosted or not toasted I chose not toasted for both sandwiches and when they showed up one steak and cheese was not toasted but the mean was warmed like NORMAL then the other steak and cheese was NOT warmed and it had the wrong cheese on it. When I called to ask why the meat on mine wasn't warmed up the manager Elliot told me that if you don't ask they won't warm it up. But that's not true because I NEVER ask and it's always warmed up and my other sandwich was warm and I didn't specifically asked for that. Then she told me they always have been that way but that's not correct because I use to work for subway same owners so I know. She was very unsympathetic and had nothing to say she actually went silent and then said sorry about your order. Which is upsetting because he love subway but the workers are not up to par and just make me frustrated. As a manager if your in the wrong such as wrong cheese sandwich not properly made you should show like you are generally sorry about the poor quality in product. But no one like to hold anyone accountable anymore but I think they should. And more customer service training to know how to address a customer when your team makes mistakes. So I didn't want to wait by the oven and heat my meat for my sandwich because I was in the middle of a test. But I paused my test because. Starving and now my quick delivery meal is turned into 15 extra minutes of getting my sandwich warmed and put back together. Frustrated. But since I'm just a customer who doesn't matter I will not be return. Not that this...

My family walked in to order sandwiches and it was quiet, with no customers. I asked for a classic Italian sandwich off the menu and one of the girls rolled her eyes and told me that I had to choose between a "regular and a spicy, 'cuz they are not the same". I then pointed to the menu and said, "I would like that sandwich as it is right there" and she rolled her eyes a second time and said, again, "on what kind of bread (she already had the bread cut on the board in front of her) and what do you want on it?" I then told her I was fine, and then asked my children what they wanted. My son asked for a sandwich and she turned to her coworker, laughed, rolled her eyes and said, "What kind of sandwich?" after he had clearly stated he wanted an Italian on Italian bread. My daughter then said she knew what type of sandwich she wanted but asked to know what was in a specific bin when both girls behind the counter rolled their eyes and laughed. I have never been so embarrassed to order a sandwich from this store in my 3 years of patronage and I have NEVER walked out before, but these girls clearly need to go through training again and to not be left unattended by a supervisor. If there are teenage girls behind the counter, be prepared to be...

Never have any bread, they take waaaaay too long to make a simple sandwich. Incredible how they can’t use previous days of sales to predict a possible lunch rush or anything to figure out how much bread they need. The employees are literally standing around like they don’t have much to do. Stock the chips, make more cookies since your drawers have literally 2 cookies in the entire thing, make more bread!! This location is a joke and I’m surprised the crew hasn’t been replaced. When I worked at subway I def. made sure everything was made or ready to be put into the oven and made sure the chip rack was always stocked. Advice for the franchise owner, get a new crew. Or at the very least get a manager willing to put these guys through...