Dunkin' — Restaurant in Spring Hill

Listen, I am a huge Dunkin’ fan and this location is the worst location I’ve ever been too. I say that because I’ve been so many times just hoping a poor experience was a 1 time thing. I am a General Manager of a restaurant across the street and stop to get coffee pretty often and when I forget to stop at my usual Columbia dunkin I would stop at the Spring Hill one. For the last 3 years I have never had a good experience, but this last time I’m just completely over it. One time I showed up about 7 ish and told me they were out of coffee and had to brew it, me being understanding just paid and said okay, 10 MINUTES LATER I get my coffee. This is by far the slowest dunkin I’ve ever been too and I’m from savannah Georgia which is tourist central so they’re actually busy. This last time I ordered my regular drink that I’ve never had issues with before and they tell me they can’t make it with oat milk only regular milk. I simply just say “well it’s never been an issue at the 15 other locations I’ve been too and Columbia literally always does it”. Anyway I lose the battle and get something else just extremely irritated because I know better to not come to this location and I did it anyway. This location needs to get it under control in 3 years it remains slow, rude service, inconsistent. Like I grow irritated with myself when I don’t stop at the other location, but always remain optimistic that maybe Spring Hill got it together. NOPE. I run a restaurant that is full of 16-17 year old kids so the “teenager” excuse won’t work for me. I’m not a complainer, but I feel like after years of bad experiences it was worth my...

This and Baskin Robbins was absolutely disgusting! There were a bunch of kids that looked like they were no more than 16. They were oblivious that there were customers. The place was trashed and NASTY! Everything you can imagine was all over the floor. All the tables were filthy. If I had of known before I ordered our ice cream I would have turned around and left! The first thing I did notice was the freezer part where you pick your ice cream. It was completely frosted over around the edges. I got a regular cone with butter pecan. Since for some reason they didn't have your basic chocolate 🤔! When I got to my cone...omg! It was STALE! I walked to the counter and when someone finally acknowledged my presence, I let the girl know the cones were stale for their future customers. She pointed to some and said "These ones or these ones "? I'm disturbed at the grammar. I pointed to the correct cones. She said "okay" and walked off. That's it! Didn't remove them and no apology! My daughter got avocado toast from Dunkin and it was basically a cold piece of bread with a tiny bit of avocado 🥑. It was also handed to her in a box with avocado smeared all over the top. There was 4 teenagers working and it wasn't busy. They were all huddled in a corner doing NOTHING! DO NOT RECOMMEND UNLESS YOU JUST LIKE FUNK! WILL...

In the past the service and coffee were great. But the last several months there is a lack of consistency in both service and coffee. I have spoken to the district manager (she is great). But I usually order a decaf with light sugar, caramel swirl and skim milk. the last few months I have had good service off and on. But lately the coffee is warm not hot, there has been (to many times) lots of coffee grounds and not always decaf or they don't listen to the order and I have to have them remake it. One time the girl (who was as if she was asleep) gave me a small and I told her I ordered and paid for a medium, so she gave me a medium and to find out all she did is add hot water... really??? Plus the waiting in the drive thru take forever. This location is closest to me but now I go to the one on Port Royal... they do not have any of the problems this location does. There are some employees that are nice and try hard but I just don't go there anymore. One day they were closed all day without any notice to the public except for a sign on the drive thru. I sure hope they can get it together soon, I would rather go back to that location since...