Marco's Pizza — Restaurant in Spring Hill

I order from there a lot but the last time I ordered i asked for Italian sausage and they told me they were out but could do old world sausage. I said sure. Pizza came and it was old world pepperoni. My problem is i can't eat pepperoni. I didn't complain because my wife likes it and i has ordered a sub. I call in today and the manager Jeff answers i tell him what happened and that i really want to try an old world sausage. I also added a cheese steak sub with just meat and cheese. He repeats my order and i agree. The driver shows up with 2 pizzas. I tell him that's wrong and I want to cancel my order. He was in my driveway on hold for 10 mins. After joking around with the driver i told him to get going as I'm sure he has more to deliver and i would call. I call tell the store i want a refund and Jeff the manager gets on the phone and proceeds to tell me that i ordered it wrong that he confirmed pizza for the cheese steak. I tell him no he did not and he gets rude and starts arguing with me. Tells me if i have a problem to come to the store and we can "handle" it. After what amounts to a 10 min argument I'm getting a refund by mid next week. The food is good and the drivers have all been polite but I will not deal with a manager being so unprofessional and threatening to "handle"...

I worked there for a 7 hour shift, durring this time the company provided me no water due to them not having a fountain beverage machine, when I asked for a bottle watter out of the fridge my manager replied those waters are for customers only, and if you would like one it'll be $2.50. If that wasn't enough the company was so cheap that they did not provide me with a uniform I had to purchase a shirt and name tag for $20. They also wanted another $20 as a downpayment for the magnet light delivery drivers put on top of their car. Not only was the experience terrible but they also start their new employees at $10 an hour, even if you have 13 years of kitchen experience which I do. In this short time of emploment I also found out that this company is so cheap that the employee who takes an order is responsible for payment if customer does not show up to pick up order, so if you ever wonder why they need your credit card info over phone and not in person like a normal resturant/buissness, this is why. The food is generic, bland, and cheap I know this because I've work in a actual Italian home made pizza restuant and it doesn't compare. I do not support this chain and hope many of you will...

I was very disappointed with the call I had making trying to put an order in for my 80 year old grandfather. The so called manager Jacob rushed the whole conversation and was very rude and wouldn’t even let me speak. I was trying to explain to him that my grandfather was coming to pick it up and all he wanted was my card info when I told him my grandfather was coming to pick up the order and paying for it himself he told me I had to use my card because I was not in the system when I’m definitely in the system because I order frequently . My grandfather is a regular at this Marcos and the manager Jacob was not understanding about my concerns or needs to make sure the order was right for my grandfather that gets confused, and I was trying to give him my grandfathers name so he wasn’t confused when he showed up for his regular order. If you’re not gonna be patient and listen to your customers and have good customer service then why even bother working there if you don’t have good customer service skills why are you even a manager? After everything I called up the store and asked The manager Jacob for his hire ups number he told me it was on the website and did not let me speak and...