Rumi Room Persian and Indo-Pak Cuisine — Restaurant in Spring Valley

My husband dined here recently and loved it. He wanted to take me. I have an autoimmune condition that flares when I consume certain ingredients. I called and spoke with the manager. I was on speaker phone with my husband listening as I asked if certain ingredients were in the marinades, specifically nightshade. I didn't want the recipe and have my own. Ratios and proportions are what makes a specific recipe good. In the past at different restaurants the term nightshade has been misunderstood and I have been told a food is safe for me because the chef or manager assumes a little will be okay because they lack understanding about how the immune system works so I asked this owner/manager questions listing specific ingredients so there would be no confusion on his end or my end. I asked about paprika, jalapeño. He told me which item had paprika and which did not. He told me jalapeño it not a traditional Persian ingredient, which i know, but that doesnt stop a valley Persian restaurant from using it, He told me the koobideh had only a little so I should be okay. No, I will not be okay with even a little and I'm the one who suffers when others make that assumption. I was trying to reconfirm that the $36 item I was planning on ordering did not have any nightshade as he had said it did not. When I asked if it had "chili" he said he could not tell me whether it did or not and that I was asking too specific questions trying to get his recipe and that he had to end the call because I was asking too many questions, which is the right thing to do becausethis man like so many others noesnt know what ingredientsare nightshades. Literally it's proportions and quantities that make a recipe. I ended the call. My husband was so upset and disappointed because he had had a good conversation with this man earlier last week and is always looking for new good Persian food, being Persian, and we would have become frequent diners. Now he's saying he will never go back because of the way he heard this man speak to me. Completely rude and unnecessary, especially since I started the conversation explaining that I did not want the recipe, that I was asking because of a health condition. The other Persian restaurant we go to kindly pulls plain meat out of the freezer for me when we call ahead so we will continue to spend our regular $100 a meal there. Too many questions in a few minutes to secure a minimum of $1200 a year from a new...

We recently visited Rumi Room as a group of four to celebrate a friend’s birthday. While the food itself was tasty, the experience was ruined by poor service and an unprofessional response to a critical mistake.

One of our friends is vegetarian, which we clearly specified when placing our order. For appetizers, we ordered both vegetarian and chicken samosas, which looked identical. Unfortunately, a chicken samosa was mistakenly placed on the vegetarian plate. This resulted in our vegetarian friend unknowingly eating non-vegetarian food, which was extremely upsetting for them.

When we brought this to the waitress’s (Kobra) attention, she immediately understood the situation and sincerely apologized. We appreciated her professional handling of the issue, as mistakes like this can happen in the kitchen. Since it was a birthday celebration, we didn’t want to make a big deal out of it and continued with our meal, which included separate vegetarian and non-vegetarian main courses.

However, things took a disappointing turn shortly after. The owner’s wife came to our table, and instead of apologizing or addressing the mistake, she arrogantly told us that the vegetarian food we ordered was cooked in the same oil as the meat. This unnecessary comment added insult to injury, and rather than admitting their error, she implied that it was our fault for not knowing this detail.

To make matters worse, she said she would remove the item from our bill but did so in a condescending manner, as if we had blown the situation out of proportion. This attitude was incredibly disheartening, especially since we had handled the initial mistake calmly and respectfully.

The final disappointment came when the owner arrived. He interacted with other customers, asking how their food was, but completely ignored our table. This lack of professionalism and courtesy added to the frustration of what was supposed to be a special evening.

I don’t usually write reviews, but this experience was particularly upsetting. If you want to risk ruining an important day, Rumi Room might be the place for you.

While the food was enjoyable, the way the management handled the situation left a bad taste in our mouths. Mistakes are understandable, but how they are addressed makes all the difference. I sincerely hope Rumi Room reflects on this feedback and takes steps to improve their service and attitude...

service was on sunday oct 27! i don’t like to leave any negative review but for this i have to, may be then they would care abit more! ok so where do i start, WORST CUSYOMER SERVICE, DINE IN EXPERIENCE! waiting 3hr plus for food, plus paying $160plus that’s just crazy crazy, also when server comes to you after 2 and half hour of waiting and tell you they don’t have what you ordered! (the owner put urself in customer shoes) on top of all this when manager/owner comes to ur table to fix the situation instead tells you “it happens all the time!”that one is just absurd n never heard of! plus you have an outsider come talk to your customers then shaming him,talking all kind of things “that person doesn’t know anything and doesn’t work here” if that’s the case then why is he even there, something doesn’t add up right? there was another table that were complaining that they have been waiting like 2hrs once she got her food it was half, waited another 30min to get the other half! if that’s kind of service you are offering, its better to just close ur door! once you got the door open and accepting customer, you are welcoming them to have a great experience, what issues you have in kitchen or front is your problem, customers don’t want to hear all that craps. my wife,kids n family went to have some great family time while dining but instead it was the worst one ever she was sick the whole night! also as im looking at the comments they are mentioning the samething, service issues and not caring! YOU as manager/owner need to take those seriously, just an advice from the person who ran multi million dollar restaurants for 10+ years, you need to win those upset customers more than any one else, as one of your upset customer left you an example, u r losing $1200 just from her, now double or triple of that from us and many many more, add them up, you will see your loss! sometimes understanding and letting few dollars go could save you along way! specially when one of ur employee is offering” oh wait that person wasn’t employee or knew anything!! to the person who was trying to help, this is what you got for helping that night! i wouldn’t recommend this place to anyone unless they make some...