Holiday Decorations — Local services in Spring Valley

I was so disappointed with this experience. The quote was easy and quick. You purchase the lights and equipment and pay for the service. Then you have the option to have them come back to reinstall each year only with what you purchased from them. I also believe they charge a premium if you're in a "nicer" neighborhood as I got a quote for a family member with a similar home and their quote was double.

My biggest issue was with the installers. They never notified me they were at my house and welcomed themselves into our backyard where we have dogs to look for an outlet. It was unsettling to say the least, to see a stranger walk past my window as I'm changing a baby's diaper. Then, they cut the "extra" strand of lights and left it on the ground in front of our driveway and left without telling me they had finished. A little communication goes a tremendous way.

When it came time for them to take down the lights, I got an automated text with a date. Then, a day prior to the date they sent me, I got a text saying their technician was on his way. Of course, that wasn't correct. They arrived earlier than my kids and I had woken up on the scheduled day to take them down and put our lights in a box directly in front of our security gate. Even our delivery drivers understand we need to open the door to retrieve the item...

I was annoyed that when I reached out via email (because the phone always went to Voicemail) with the disasitfaction, there was zero feedback or concern. They didn't seem to care that I was unhappy with the service. Considering I spent over $500 for a stand of Christmas lights, I'll give them 1 more opportunity to change this review.

There is an extra charge to use your card to pay your invoice, but you're welcome to use your banking account and routing...

"0" STARS. AVOID HOLIDAY DECORATIONS. They make everything sound fabulous when you want to set up service for a quote. They use "commercial grade/quality lights, warranty, etc". to make everything sound good. You WILL NOT get a timeframe for install, but you will receive a last minute text stating that tech is on the way. They work fast, but fast is not always good for quality work. They installed my lights on a Sunday and that night I noticed gaps in lighting and lights bunched into a corner at the top of my roof. I called them on Monday to address my concerns and asked if they could return to fix the lights and on Tuesday they came out and removed all the lights they installed. They did not call or email me to try to come to a solution to the problem. Don't give this company a chance to even try to ruin your holidays, AVOID THEM AT ALL COST. Remember...you get what...

This place is such a rip off they give you a quote over the phone 700 dollars to line the rooftop and then they come out and while they are on your roof they tell you it’s going to be more 1000 dollars because that quote was just the very front even though I told the lady on the phone exactly what I wanted and then they send you a bill for 1200 dollars I feel like they definitely took advantage of me because I’m older !! And then they call and the whole time I hear a baby crying In The background so it was hard to talk and basically I’m screwed she threatened to put a lean on my house when I definitely never agreed to 1200 dollars so be...