McDonald's — Restaurant in Springdale Township

DO NOT go to this McDonald's. My sister and I had the worst experience today . They literally told every car to pull up to a number to get their food so after about fifteen to 20 minutes of waiting we never received our food so we called the store from the parking lot and the manager who unfortunately has a speech impediment and seemed very overwhelmed informed us that they were understaffed and were working with only 7 people . She then asked us what we ordered and we informed her what we ordered, she then asked us what was the receipt number and we informed her that they did not give us a receipt they just told us to pull beside number 4 or 5 ..I can't remember however one of the numbers on the signs of 4 or 5 were missing so we pulled beside the number as instructed by the guy working at the window. In hindsight I think they gave our order to someone else on accident because they had so many cars going to many different numbers(wait areas) because they were overwhelmed.The manager said that they would make us a new order however at that point we didn't want a new order after seeing that a new car that had just arrived next to us had gotten their food fairly quickly. We then pulled around to the drive-through window and stated that we wanted a refund, After a few kids came to the window finally the manager came and apologized ..we did get a refund but the manager did not give us our money but some kid at the window did who threw my sister's money in her hand ,some of the change fell on the ground and then he slammed the window on her and didn't apologize or anything. We then drove to a different to the McDonald's and received a good experience ... Do yourself a favor and go to a different McDonald's in the area even if you have to drive 15 minutes it's going to be worth...

I went to the drive thru. I haven't been to McDonald's in a few years and this visit reminded me why. I asked if I could get the breakfast burrito meal but in a bowl and it was as though they had never encountered "no tortillas" before. I get it, how do you input that in the system so that the folks making the food understand the request - that's a fair reason to pause but then they seemed to forget everything else. We had more to order than that one thing but that seemed confusing enough to stop our order.

Once we were able to finish our order, we received our food but it did seem to take a good while. I don't know what the folks ahead of us ordered but it took a while. My son had a McGriddle which he said was good. For me, while my dish didn't look super appetizing, that is on me for asking for something in a bowl which they didn't have smaller bowls for and they didn't seem to know what to do with.

The part I was most upset about was the orange flavored water they were trying to pass as orange juice. It was so disappointing. I appreciated that they were able to accommodate my request for breakfast burrito bowl but I think I broke them with that request cause the oj failed after that. At least my son got a good breakfast sandwich out of it. And to be clear, the breakfast burrito in a bowl was good, but the oj just...

10/05/24: Same crap, different day. If your service was good, I'd accept excuses. My last visit here.

Please, just post the hours that you are open each day!!! Lobby and Drive-through. I understand staff shortages, but when you see 6 cars in the back of the parking lot (and see staff), it makes no sense that things are locked or closed. Latest: 1/15/23 Lobby closed when I tried at 7:45pm. The food is good when I have gotten it at this McDonald's. The service is good from the people in the kitchen... The front depends on the day. I watched a guy wait 15 minutes to place his order because he had cash and he was being ignored 100%. I have had issues with happy meal toys being what they are supposed to be (according to THEIR location on the app). Again, I understand things not being available, if there are no toys in the meal or changed tell the customer. (I know this one sounds ridiculous, but some people need to know to prepare their child).

Post a sign on the door if you are not going to be open the hours McDonald's has designated on their website as soon as you...