7 Brew Coffee — Restaurant in Springfield

I want to like this location more, and am hoping that it’s just going through growing pains of being new. I have had almost every order from this location messed up in some way, while the other locations are always consistent. From asking for a half-sweet drink and getting something more DOUBLE sweet, to ordering an americano and getting a house coffee instead as it’s the “same thing”, and even sometimes getting wrong drinks entirely, this location is consistently inconsistent. As of late, I have been ordering some variation of an iced macchiato, where the espresso is the last thing added to a drink where it becomes two toned and needs to be mixed in. Unfortunately, this location manages to pack so much ice and liquid into the drink that all of the espresso still floating at the top of the drink bubbles out of the lid when you try to insert a straw, and then you’re just left with $6 flavored milk. I have asked for light ice every time to try to curb this on my end, but my request is ignored and this issue persists. Remember this, as it is important to the story. Again, I’ve had multiple orders from this location messed up, but I am a rather patient person so this hasn’t been too much of an issue until today. On 6/2/2024 my order of a light ice macchiato was somehow deleted by the girl working the kiosk, after I had paid. This is okay, things happen, no big deal. She proceeds to look through her iPad for about 5 minutes trying to figure out what went wrong, and finally found it. She went inside to tell the baristas to remake it, but instead of quickly making my drink, they congregated around each other to laugh and giggle about the situation for another 3 minutes. When I finally received my drink, the kiosk girl set the drink down to do the “towel wipe” each drink gets before being handed over to the customer. This is when the drink bubbled up and out all over the cup, and her workspace, because the light ice drink was TOO FULL OF ICE AND LIQUID. unfortunately, because the espresso in the macchiato is on top of the drink, all of it bubbled out and proceeded to be wiped up by her, leaving me with slightly caramel flavored milk and ice. She didn’t even realize that she had wiped up the effective part of my drink, and proceeded to hand the drink to me and send me in my way. I don’t usually write reviews about food service places, as I’ve worked in the coffee industry and understand how hectic it can be. However, the jobs truly are not hard to do correctly. When orders are consistently messed up, wrongs are not righted, and the general behavior isn’t conducive to customer service, it becomes hard to support a business. After a month of inconsistent service at this location, I no longer believe it’s just growing pains but rather a general attitude of apathy towards performing quality tasks at this location. Travel...

I pulled into seven brew around 4 to 430 there’s only one or two cars …. one in lane one and one lane two there’s a server talking to the car in front of me. I’m in lane one the server glances over to me and decides to just keep talking to her friend in the car. There’s another server standing at the podium in lane two and, another server comes out of the building but not to take my order she went to the car that just pulled up behind me took their order once that server is done taking that order she turns around looks into my car glances at the server who’s just talking to the customer in front of me and decides to go help another car that has just pulled In. Now. I’m being ignored by 2-3 different servers five minutes of watching a server. Talk to her friend in the drive-through the car just pulls off, doesn’t receive a drink to my knowledge the server that supposed to take my order, rolls her eyes as I’m pulling forward (mind you if I wasn’t trapped in three lanes of cars I would’ve pulled off already) she says What do you want? I just kept driving Mind you these are the type of people who whine about not getting takin seriously I don’t care that you’re a highschooler or a college student. You’re at work and you need to be professional. I am 21 years old not 45 not 35 and I am telling you to grow up It’s not playtime with your friends. I hope someone see this and doesn’t give me a fake ai apology yall don’t know what type of people go through those lanes each day nd yall are lucky I decided to just drive away instead of running my mouth because I would’ve gladly wiped that smile off that...

I’ve had multiple issues at this location. Employees not repeating my order back to me and getting it wrong. Got completely skipped in line one time, and turned into a 15min ordeal once I managed to get to the front (which, people who were there after me getting their orders before me has happened more than once now). Then today, I was almost held hostage in your parking lot because your staff thought it was a good idea to park in the passing lane. Ya’ll were super busy. When I talked to one of your employees, she said they didn’t have a choice because City Utilities were using some of their spaces…???? Have ya’ll not heard of carpooling?? Find the nearest public spot to park in, and carpool over?? Thankfully, I drive a compact car and was able to squeeze between the two lanes before having to wait out the entire line, but PLEASE train your employees better. I think using basic problem solving skills, and repeating orders back isn’t above their pay grade.

It’s a shame, because you have a convenient location, and when things go right I enjoy coming here, but it seems like half the time I end up regretting it and wishing I’d gone out of my way to...