Chick-fil-A — Restaurant in Springfield

It's Chick-fil-A. The food is great, but the service is not up to snuff. The workers are inefficient. Waiting 30 minutes to order my food, and another 10 to receive it is not good. They don't read out the order when handing the food off, resulting in people accidentally stealing food.

I could go on and on about the shortcomings of this location in comparison to other locations, but that's basically it. The service is abhorrent, but the food is good.

August 23, 2023 Edit: Still the best place in the PSU, but the workers were on their phones the entire time that we were in line. They forgot the fries that came with out order. Classes just started back up, so I get that they're stressed. But when it's time to work, you need to focus on doing your job.

December 13, 2023 Edit: I just got accused of my name being Brooke by a worker. That's a stupid name and I would never. The dude was quite insisting that my name was Brooke. Absolutely wrong.

I also forgot to add my previous two experiences. Both times, I got something wrong. My friend and I get spicy chicken sandwiches with mine being deluxe. Two visits ago, my friend got a normal chicken sandwich. Last time, I got a normal deluxe. We stopped going here until today. I don't know if we'll go again.

Edit: 9/13/24 It happened again!!!~ It's crazy that when I order a number two deluxe (spicy deluxe) that they somehow put it in as a normal sandwich.

Edit 9/14/24 We ordered grilled nuggets. They called back grilled nuggets. They gave us...

I'm happy that there is a location closer to me now !! I think that they are working out some 'bugs' in this new location 1st time my chicken was dry. Out of the ordinary for Chik fil A 2nd time I didn't get the mayo I asked for and the cup of ice was medium instead of large 3rd time I always ask for no ice in my unsweet tea with a cup of ice. Tonight they put ice in my tea and uncharacteristically the tea has a bitterness to it I won't give up because I really enjoy Chik Fil A I guess they don't offer receipts with an option to complete a review for free stuff anymore. I do recognize that every employee has been amazing!! *It is now June & I can see all bugs are worked out. My order has been correct each time lately and chicken is moist!! WTG...

Tried their breakfast. Sausage, egg, and cheese biscuit. This is the second time I've eaten here. The first, the fries and chicken sandwich were pre made and barely warm. I gave them a second chance. The biscuit was old and hard. The sandwich fell apart in my hand and I wasted about $4 for it. The employees only smiled when talking to a customer, other wise they had blank looks on their faces and appeared to be unhappy. I will not give my money to this...