Dunkin' — Restaurant in Springfield

Writing this review only after the FIFTH time they have messed up my order. This Dunkin used to be the best around and has seriously gone downhill the last few years. I always order ahead with the app to make it easier when at the drive thru, and the employees never make the order right. The only modification I do is I change my breakfast sandwich to be on a bagel instead of a croissant. 5 times in a row they have given me the croissant, today included. I ordered an espresso drink and the espresso tasted awful; like it was burnt and old. Usually I go on my way with my messed up order but today the coffee was unbearable so I went back. The girl at the speaker was rude and short with me when I asked for a new drink and for my sandwich to be remade. Customer service is seriously lacking. Finally get my remade order and they made it wrong again. At this point I'm just going to stop going to Dunkin because they continuously mess up your order and then give you attitude when you ask for it made right. DO NOT COME TO...

Because this isn’t my first bad experience at this location I felt the need to leave a review

My husband and I stopped at this location expecting a simple coffee run. Apparently, that was asking too much, because we were met with terrible customer service.

When we asked what donuts were still available, the employee at the speaker responded, ‘Didn’t I tell you already?’ — even though he hadn’t. The dismissive tone didn’t stop there. At the window they forgot one of our coffees, then acted annoyed that we were still there waiting for the drink we paid for. The look we got was somewhere between disgust and disbelief, like we’d done something wrong by expecting our full order.

If this is the standard for customer service at this location, it says a lot about how little they value the people keeping them...

I went there, it was about 8:31:06 a.m. approximately. I ordered a medium dark roast , 3 sugars, 1 shot of espresso, 1 shot of coconut, 1 shot of vanilla, 2 ice, 5 pumps of mocha, 6 pumps of caramel, 1/2 cream, skim milk, almond milk, milk, half and half, and 2 sugars.

I couldn't have been more basic with my order. I can't believe they didn't add my 1/2 cream. I brought my order back and simply ask that she remake the whole order Infront of me and apologize. But the manger made a whole scandal out of it.

I ofcourse respectfully threw my drink out and sat down criss-cross applesauce on the floor and waited patiently for them to correct their wrongs. I cannot make this up, they called the cops on me! All I wanted was a simple latte.

Safe to say, I will stay getting my two sugar black coffee...