Ice Deli — Restaurant in Springfield

During my recent visit to Ice Deli, I was immediately taken aback by a disturbing display that ultimately led me to leave without making a purchase. This review aims to shed light on the shop's lack of accountability, insensitivity towards racism, and the unsatisfactory customer service I experienced. It is important to note that as a white individual, I recognized the racist implications of the display.

Ice Deli's decision to showcase a stuffed animal bird hanging from a noose was deeply troubling. The historical context and symbolism associated with such imagery are undeniably linked to racial violence and oppression. As a white customer, I could not ignore the racist undertones of this display. It is crucial for businesses to understand the impact of their actions and ensure they create an inclusive and welcoming environment for all customers, regardless of their background.

Furthermore, the lack of accountability demonstrated by Ice Deli was disappointing. When I expressed my concerns to the staff, they appeared dismissive and failed to address the issue adequately. This lack of responsibility only perpetuates a culture of insensitivity and disregard for customer feedback, further exacerbating the problem.

In addition to these issues, the overall customer service at Ice Deli was unsatisfactory. The staff seemed disinterested and inattentive, failing to provide the level of service one would expect. As a potential customer, feeling valued and respected is essential, and unfortunately, Ice Deli fell short in this regard.

In conclusion, my encounter with Ice Deli was not only disappointing but also highlighted the presence of racism within their establishment. The disturbing display, lack of accountability, and unsatisfactory customer service all contribute to an unwelcoming atmosphere. It is my hope that Ice Deli takes these concerns seriously, addresses them promptly, and works towards creating a more inclusive and respectful environment for...

We went there tonight for our first time this season, thinking they closed at 10 & arrived at 9:35, they close at 9:30. The employees were on thier way out but one of them saw us and offered to still serve us! We were so thankful! It was a small but BIG gesture & I was so greatful for his offer and willingness to stay a couple minutes longer! I should have asked his name. The flavors are always...

Savage Savage savage savage savage savage savage savage savage savage savage savage savage savage savage savage savage savage savage savage savage savage savage savage savage amazing savage cool savage amazing used to call me on my top dog by the mall yet and burning it up savage savage savage savage savage savage savage savage savage savage seven Chevy Chevy Chevy Chevy Chevy Chevy...