McDonald's — Restaurant in Springfield

This morning (9/3/25) I took my 9-year-old daughter through the drive-thru. I ordered a sausage egg and cheese biscuit with hash browns and an iced tea. The male voice came on and said pull around to the middle window for your total. When I got to the window, the lady (who by the way was fantastic in this whole situation) asked me if I was the order with the McGriddle. I said no, we had the sausage egg and cheese on a biscuit with hash browns and a large sweet tea. You can see her looking through the orders to find it and she can't because it's not there. So she brings me up for a sausage egg and cheese with hash browns and a large sweet tea, cashes me out and gives me a receipt with my change. On the receipt you can see that she charged me for exactly what I ordered. When she went a little further away from the window (window is still open at this point) I hear her ask a question (and although I did not hear the question I was under the assumption that she was asking where my order was). All of a sudden I hear the male voice from the speaker saying something about a McGriddle. The lady walks around the corner and the next thing you know this arrogant man comes over and closes the door and says we'll be right with you. All I can say is when he said that enclosed the window, it seemed off. Next thing I know, he comes to the window with my order, hands me a bag and tells me to have a nice day. As soon as I opened the bag the smell of syrup knocked me in the face! I bought this for my daughter right before school. And the reason I did not order her a McGriddle was because she has tried that before and wanted it so bad and when I got it for her she didn't like it, which was why I did not order it to begin with. Knowing how much she did not like it, she's still offered to just eat it. I went inside and the woman who rang me out came up to me and saw the opened McGriddle, then looked up at me and said "did you not want your McGriddle?" I said to her, "no, I did not want the McGriddle, and I told that to you in the window that I did not want the McGriddle. You even ring me up for my correct order which is right here on this receipt." She apologized profusely and even though I know she was sorry we got the wrong food, I honestly don't believe that that's why she was apologizing. I believe that she was apologizing because that man, for whatever reason, got McGriddle in his head, so I'm sure that's what he told them in the back to make. Then, had the audacity to come and hand it to me even after she rang me up correctly, and there was absolutely nothing she could do about it! When she apologized the last time right before we left, I told her that this was not her fault and she did nothing wrong...it was that man! My advice to others that I will be following in the future... If they tell you to pull around for a total, politely tell them, "no thank you. I would please like to see my order on the screen first." At least that way you know for a fact somebody didn't mess up your order from the start and try to arrogantly give the food out so that no one notices his mess up! To the arrogant man: if you make a mistake own up to it. Don't send employees over to fix your mistakes when they know for a fact that...

Working here is absolutely horrific and I advise against it. None of the employees thoroughly enjoy their job and there is typically gossip between the employees about management. In particular certain managers.

The bad experience I have had is there was this manager named Rus who, even after okaying my work and effort for cleaning, had the audacity to blatantly lie about me in a write up for no particular reason. And I tried having a civil conversation with him but he kept over talking me and I asked him why he had a problem with me and said he didn't, even though throughout the miserable six months I worked there, he portrayed obvious dislike toward me like begging to not train me when I was new, and asking me to clean the toilets right after he used it. And so, he walked out immaturely whenever I was trying to communicate, and I lost my cool and cussed him out and quit (keeping it honest here I was at fault when I quit).

And these are the types of people you'll have to deal with whenever you work here, and if you get them regularly as I did, then your patience must be way better than mine because they are absolutely horrible people for the most part. Now some of the management team such as Marissa, Vergie (GM) and Megan are sweethearts to be around and will put you on a task when need be (which will be all the time).

And another bad experience I had was with one of the managers named Austin. I liked Austin and I thought him and I were alright with one another. But I messaged him outside of work for a quick schedule change for Christmas eve. And he acknowledged the message but never replied and wrote me up for not showing up to my shift I asked for a change of. I was okay with that write up because I didn't call and I had to miss Christmas eve evening (which was my shift) because it was my fault I didn't call in and let them know. But it just makes me a little frustrated that I reached out outside of work and got no response even though he fully acknowledged it.

Also the management team will pick very obvious unfair favoritism. For example, there was kid who worked there for not even three months maybe and he was 15 and couldn't operate or do most things in the restaurant but yet was promoted to Crew Trainer whenever there were many others who were far more deserving (not me but others).

So, if you do not want to be treated unfairly then do not work at this McDonald's. There are plenty of better jobs you can find, even another McDonalds would probably be better. The only good thing about working here is the few that will treat you as an equal will eventually feel like family, and the hours are really flexible if needed. Overall, horrible place to work. And these are all things I've felt throughout the entirety of working here and I'm coming from as much of an unbiased perspective as I can.

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Worse McDonald’s in Springfield 501 west sunshine street.went to go get the wife food.drive through cashier is and was judgemental to me accusing me of being rude and yelling at him.keep in mind I’m a little hard of hearing and have worked in Missouri state prisons for 7 yrs.so yes I’m a little louder than most people when I speak and I’m a little more direct and assertive when I talk to.i wasn’t rude or yelling and I tried explaining this to him.he then banned me from the store.dont know if he is a manager or not.he also threatened to call the cops on me if I didn’t leave.also he refused to give me his name.and also refused to give the corporate number to file a complaint.out side of this,cashiers don’t listen to you when you order you have to report your self 3 or 4 times.food is consistently cold and old,burgers as well as fries,fries are always half full for what you pay,food is consistently made wrong,and or they forget items in your order.or you just get the wrong order period.cashiers are more concerned with what they are listening to with what’s playing in their earbuds they have in their ears and gossip and talking with friends then they are with customer service or business.went their to get wife food the other day and the only thing they were serving was cookies pies and drinks.when I asked why at the drive thru the lady at the window said they were short staffed and only had two people in the store and that’s what they were told to do.kinda makes me wonder why nobody wants to work for this store either.also found number to corporate to file a complaint against the cashier at McDonald’s spoke to a person and they said I would be getting a call or email from McDonald’s in regards to my complaint and it’s been a bout a week no...