Pizza Hut — Restaurant in Springfield

The Pizza Hut in Lynn Haven is Amazing. Went there all the time when I lived over there. However, this one is a different story. It might have just been a one off so I will probably go back. First when I walked in the door I wasn't greeted, that's ok they were busy, but the person working at the front felt the need to talk to the delivery driver about something first, ok maybe it was important. Well I overheard part of thier conversation and the driver needed change for $1.00 👌 but at least say something to the customers at the counter. After waiting nearly 4 1/2 minutes, because I looked at my clock, the front counter person finally comes it was a pleasant experience. I'm not sure if it is Pizza Hut's Policy or Domino's policy or if they just do it to be nice, but the one in Lynn Haven always opens the boxes and makes sure the pizza is correct and acceptable before I leave. This one didn't I paid and the person just ran off to the back. I opened the boxes and half of the pizza didn't even have toppings or cheese on it. Well here is a mental picture, square pizza and all the cheese and toppings in the center like a circle. So the 4 corners absolutely no sauce, cheese, or toppings. This is on 4 pizzas. How do you screw up 4 pizzas? If this ever happens again anywhere where I am this unhappy and spent nearly $50 I will take pictures. Anyways the person did offer to remake at 12 minutes each, with attitude, I know usually comes with special sauce😉. Also I thought it would turn into 30 to 45 minutes and I had a hungry family at home. So needless to say no happy with this particular Pizza Hut...

I called in to place a order was place on hold for 13 mins I was able to get in my car and drive to place an order when I got there the GM MISS LOTTIE LANGER then told me she knew I was on hold and that it was nothing that she could do about me being on hold basically asking did I want to place an order if not bye THIS WAS SO UNPROFESSIONAL regardless of how busy you are at 12:50 in the afternoon I asked for corporate information it wasn’t given all I was told was that HER NAME WAS ON THE DOOR AND THAG SHE WAS THE GM I’m sure this isn’t the 1st complaint maybe if you all trained your GENERAL MANAGER ON THE PROPER WAY TO HANDLE CUSTOMERS money wouldn’t be lost not that she cares based on her response to me THIS how can you retrain a GENERAL MANAGER to give better customer service SHE NEEDS TRAINING asap this same store will take your order as well as your money knowing they don’t have the proper ingredients to make the order instead they take it upon themselves to give you whatever they feel is best for a substitute THIS.STORE should be looked at asap AND NO THE STORE WASNT BUSY and if the problem is staffing AS A GENERAL MANAGER SHE should hire more help HER RESPONSE IS HORRIBLE I feel as if the title GM HAS DEFINITELY gone to her head no REMORSE NOT A CARE IN THE WORLD BC HER NAME IS ON THE...

Had ordered food an Got there 2 or 3 mins after they closed an was treated very poorly by the manager an one of the employees. The manager was very rude an nasty when all I wanted to know was if my food was still up. Tried to call just before they closed to let him know I was running a min or 2 behind but never got an answer. I take fault for being late but to be treated like I wasn't valued as a costumer is what got me. This guy wouldn't even come to the door to Acknowledge that I was even there or even tell me that my order was gone even though I think I seen it sitting in the warmer. I deal with this pizza hut alot an I've never had any problems like this before with anyone one else. This guy really needs to learn more about good costumer service or you guys may start losing good costumers like myself. This happened at 4/28/24 at the Cherry Street Location I ordered a Lil after 11 an I got there at 4/29/24 at 12:03pm an he mad me stand outside for about 7 or 8 mins just to get them to tell me anything about my food. It really hurts me to be treated the way I...