Potbelly — Restaurant in Springfield

For having 7 employees working at the same time, this store doesn't have it together a single bit. Wasted 30 mins waiting for my food. Ordered online, came in at the estimated time. One sandwich was ready, the other was lost. Asked to cancel due to prior commitments and the cashier has no idea how to do so. I had to wait another 30 mins for them to make me another sandwich. Several other customers waiting form missing sandwiches. One lady -door dash - had waited for an hour. Wow. Had two prior orders from here and 0 issues. One bad shouldn't trump two good times but the customer service was non existent, no apology, no offer for a drink due to long...

This sandwich shop is terrible. Their staff doesn’t listen to the orders and they are slow as molasses. Orders get screwed up consistently, especially catering orders, and the staff is a bunch of teenage kids related to the management. The owner treats the managers terribly, makes them work 7 days a week to make up for lack of employees, at times 70-80 hours per week. They can’t keep employees due to their awful managerial skills. DO...

Dedicated parking spots, easy to get in and out quickly. 3 sizes to pick from basically 6, 8 and 12 inch 2 types of bread. Very clean, staff is friendly and efficient. Both subs we got the veggie and the meatball were tasty. 6 in. veggie was $7. 8 in. meatball was $11.... That's where they lost a star and a repeat customer. Just too much for 6 or 7 meatballs split in half with cheese,...